Upwood Hotels

"The hotel was lovely—very clean, and the restaurant was excellent. However, our experience on arrival was disappointing. We were told check-in was at 4pm, but our room wasn’t ready, and we ended up waiting in reception for nearly an hour. We didn’t get into our room until after 5pm, which delayed our plans for the evening."

"Staff friendly, clean room, mattress not right for me but hubby ok, breakfast one morning not as good as other, food ok, but luke warm"

"Professional helpful staff, the room was very clean in Central of Cambridge. It was easy to get around. "

"The room was clean at arrival but not thoroughly cleaned. Nor was it cleaned every day. We had to ask for facecloths and refrigerators, which should be a common amenity. The refrigerator did nothing for the food stored in it. The frig maybe kept food a bit above room temperature. My stored strawberries began to mold within four days. Asked to reheat a food item because the rooms did not have microwave ovens, and the staff declined. There was a kitchen at this hotel yet refused to heat a dish bought elsewhere. Don't expect staff to go out of their way to provide the expected service common to US hotels---it's not happening. The purchased breakfast food was less than room temperature at 0630 when the eating area opened. I don't know how that is possible. With the heated lamps are surface, if you did not place the food on your plate immediately after the cook placed it on display for consumption, the food got cold. Pancakes cold, waffles cold, eggs, cold, etc. No cream (only milk) for coffee. The cream is in the packets they place in your room with the freeze-dried coffee packet. The cookies they place in the rooms daily was a nice touch. Fee for parking is required adding to the cost of the stay. No street parking nearby. Lastly, my associate purchase dinner (a steak). It was laughable. The steak was thin, larger than the size of a credit card, yet shorter than the length of a standard cell phone. A nearby Wendy's would have done the instead. Enjoy!"

"Room was excellent, pool was amazing and restaurant quality exceptional. Will visit again. Very impressed"

"Staff were okay. No enthusiasm or whatsoever and just literally gave us the welcome paper and that's it. Restaurant staff were slightly better as they were a bit more welcoming and helpful. Breakfast was basic and dry. We wanted to swim and use the pool with our baby but weren't allowed as they told us that there's only a time allowed for babies, however this wasn't explained to us upon checking in and a bit of consideration and 'hospitality' could go a long way as we requested that even a quick lounge would really be appreciated but nothing. Again, dry communication. "

"No"

"Good hotel"

"Felt a bit unclean as in a wouldn’t walk around bare foot on the carpet. Needs a deep clean."