Upper East Side hotel rooms a the Independent

"Room was very comfortable, very clean. Door handle to the bathroom needs repair or replaced. Housekeeping staff was spectacular, front desk was very dismissive, no personality to be at a front desk of a hotel, doorman or gentleman watching the front area with the front desk staff not very personable either . I have worked customer service for many years along including front desk at a hotel and never have I experienced the lack of friendliness from a staff at a hotel. Housekeeping and maintenance had way better customer care than the lady checking us in. "

"Hotel was beautiful, quiet, very clean and had friendly staff."

"The room was very clean, and housekeeping provided full daily service. The hotel is in a great location, and the front desk staff and bellman were awesome."

"Beautiful rooms. Great service. "

"This was an excellent place when visiting New York. The location was convenient. The apartment was clean. My favorite part was having a washer and dryer in the unit. When we visit New York again we will definitely stay here once again. "

"Loved staying at this quaint hotel! Made me feel like I was in Europe. David, a hotel employee, is absolutely lovely. He greets guests, makes you feel at home and they have wonderful coffee!"

"Clean room, great ameneties and loved Bemelman's!"

"Super friendly hosts, very welcoming and accommodating for our needs! "

"Very friendly, excellent service and some extras"