Upper and Lower Shuckburgh Hotels

"Staff were hit and miss. Lucy checked me in and was great but Grace refused to let me borrow a charger even though she said there was a box full in lost property. Breakfast staff not brilliant either. Asked for a pot to put sauce in too be told to put straight on plate, why? Lager in bar was flat except the one that costs £7.95. Dont take cash. Room was only ok. Would not rush back."

"The property was adequate for an unexpected visit. Room was clean, bathroom functional, drinks facilities and fridge were welcome as were the towels. However, the room door was tricky to close securely and the pool/gym area was under repair which limited access. When staff were encountered they were friendly and helpful but there wasn't an abundance of available staff. Overall, an easy to use hotel - fair value for the price."

"Great location. Spacious room. Comfortable beds. Powerful shower with very hot water. Luxurious towels and quality bedding. Generous, reasonably priced car park."

"The bathroom was tiny- no room for 2 people. Most of the time there was no hot water from the bathroom sink- the shower was okay. Food at breakfast wasn`t hot."

"Room spacious and clean, and included breakfast very good, and staff helpful.."

"The main hotel is characterful and pleasant. I found my room in one of the newer blocks to be noisy, more so when a table tennis table was erected under my window. The spa was disappointing, particularly when compared to a MacDonald Spa I am a previous member of. The pool and steam room are shedding tiles in large patches, some lying loose in the bottom of the pool. The Spa had no hot water for showering which rather spoiled my spa day. All staff were pleasant and helpful."

"Stay here regularly as Son and family live close by Staff always friendly and very accommodating Rooms been redecorated since last visit in March Only complaint would be no working electric car charger points "

"Great place to stay, very spacious. I would recommend talking about when the best time is to head to breakfast as it gets busy. One tip for the hotel would be to give breakfast slots when checking in."

"Wonderful, cooperative, caring staff. Went out of their way to make sure we were comfortable and had no issues with the room or anything else. Love that it was within an easy walking distance of the train station and bus station."