Ugena Hotels

"Staff was great. Very friendly. Breakfast was very good! Rooms very modern and clean. Location is excellent for walking around downtown Madrid. "

"Clunky start to our stay with issues with our first room which had issues with main door and alignment of mini mini fridge and so upgraded to another which later also had issues with heating but problem also resolved on the night. Excellent professional service from Carla and Miguel who sorted out all the issues and were kind to offer us the upgrade and complimentary breakfast. Hotel location is fantastic and rooms are nice and cosy."

"the room was great, however, the toilet area needs ventilation. The size of the room was perfect for 3 people."

"Excellent services! Staff absolutely amazing! Front desk! Top of the front line! Excellent!!!!!!"

"This is my go to hotel whenever I’m in Madrid, it never disappoints. Monica, Samuel, Destiny, Pablo, Julia, and Juan (and the rest of the team, sorry I can’t remember everyone’s names) consistently go above and beyond to make our stay smooth and enjoyable. Also, the shows are really great. There’s entertainment every time, live bands and new talents too. Shoutout to Ana Camila & Destiny, and Soul Drivers for a fantastic performance as always. I highly recommend this hotel!"

"Really great location in the center of Madrid close to all the sights! Clean rooms and friendly staff "

"Clean rooms, staff accommodating; location was excellent"

"Excellent service, room was spotless. "

"We picked this hotel be sod it’s convenient location. We did online check in, and when we got there, our rooms were ready. Rooms are modern, classy and clean. The best part is their customer services. We were assisted by Camilo and German. Both are fantastic and helpful. "