Ugena Hotels

"Excellent services! Staff absolutely amazing! Front desk! Top of the front line! Excellent!!!!!!"

"Clean rooms, staff accommodating; location was excellent"

"Excellent service, room was spotless. "

"We picked this hotel be sod it’s convenient location. We did online check in, and when we got there, our rooms were ready. Rooms are modern, classy and clean. The best part is their customer services. We were assisted by Camilo and German. Both are fantastic and helpful. "

"Spacious and clean"

"should have omelette guy for breakfest :) very beautiful hotel. view up top is amazing rooms are very nice very clean and i’ll come back "

"The staff were very young, kind, and genuinely attentive—overall, a wonderful hotel. We stayed in two different rooms, and it was fun that each one had a different design. The location is perfect, and the price was great too. Highly recommended. If you found this helpful, please give it a like or leave a rating—it really motivates me to keep writing reviews! As a base for sightseeing in Madrid, it was super convenient: easy to get to Sol, the Royal Palace, and the Prado Museum. The view from the 10th-floor terrace is also fantastic. When we did an overnight trip to Granada, I asked if they could hold our luggage since we’d be coming back to check in again. They immediately said it was no problem, so we could travel without dragging a suitcase around—such a big help. And when we returned, they even remembered us and brought our bags out right away. If you’re reading this review, do yourself a favor and stay here. I definitely recommend it."

"Staff was wonderful! Lobby is so cute! Drink machine was an awesome perk!"

"The room, amenities, staff, location.... all exceeded my expectations. I highly recommend Hard Rock Hotel Madrid!!!!!! "