Tsuru Hotels

"Great size room, super comfy Mattress, delicious breakfast with the best omelette ever made by a fantastic chef! The onsen , public bath, sauna facilities with a fantastic view of Fuji Mount. The view of Fuji from the Hotel Mt Fuji made our ten day trip to Japan very special."

"The room was dirty, hair globs on the floor and old stained pillows "

"I took the taxi so I couldn’t say about the free shuttle, but the onsen was perfect that I would return again. The sushi in the Hakone dining buffet was fresh. The unlimited amount of alcohol in the buffet surprised me. The Mountain View from the private bath and the 6th floor open air bath were so pretty. The staff was cordial too. The room was so nice that I didn’t feel like going outside for my stay. There’s an underpass within the hotel that takes you to morinoyu and the kowaiken water park for the family. I would definitely go again soon and recommend it for people experiencing an onsen for the first time."

"I booked including breakfast and dinner. Surprised the dinner including free flow drink(alcohol included)! Food it self also very nice. Room was little Japanese style. Totally strongly recommend!!"

"Loved the room, great for families and kitchen well equipped. The onsen and sauna were a great addition to the stay. Would recommend that you bring food supplies as only one place near the station to get food."

"Clean room. "

"Private hot spring and wonderful food "

"Unique and beautiful hotel with very attentive staff and excellent restaurant attached as well. Would highly recommend- a highlight of our trip "

"The hotel is clean, but the staff left me hanging, they turned the heater on, which was nice, but no way to override that for your room. When I called the staff for cooler temperature setting, they told me no option is available. I sweat through the entire night and could t sleep. The front desk was nice enough, the manager Hussain instead of helping said I was the only one to conplain instead of helping me. I guess you get what you pay for at this place, but his attitude was not helpful. The hotel front desk team was friendly."