Luxury Hotels in Troncones, Guerrero

"The staff was friendly and obliging. Especially Hector who was so kind and courteous and spoke with us every day (except his day off) He made us feel very comfortable. And our room was always clean and neat with special effects thanks to Patricia. Loved the flower and towel "art" ! The only negative things were that one day a gentleman who was clearly a guest entered our room with his card key. I was there at the time but if I had not been there he may have been able to steal everything. This was unsettling. The desk cancelled all cards to our room and all was good but it should not have happened. When someone goes to the desk to get their card reset they should have to prove they are registered to that room! I wish we could have extended our stay by 2 days after the unrest situation of Feb 22 but they were unable to accommodate us. We found alternate accommodation for those 2 nights. "

"Hotel and staff exceeded our expectations. Can't wait to go back. One odd thing is that we bought the All Inclusive option, but they still gave us full checks/bills at every meal and closing out any bar service, showing the full amount "owing", which was disconcerting at first. This should have been explained to us upon checkin, and would have avoided confusion and frustration. Was fine in the end. We were not being charged. Despite being prime time (Feb 2026), it was not busy. Never had to "save seats" anywhere. Great service from all staff. "

"Staff was amazing! Resort was spotless. Will be coming back. "

"Nice facility with great ocean view from our room. Breakfast buffet was delicious, Make sure to try the omelette bar. "