Thornton Watlass Hotels

"Everything thing was great "

"Me and my partner booked a two night stay for a special birthday, we decided to book what we thought to be a posh hotel and pay a little bit more unfortunately there was nothing posh about it just the prices. We arrived and the front of house staff all seemed lovely. We were given the keys to our room and on entering it was the most bleak depressing grey room I’d ever stayed in it was shabby nothing matched and it was in no state to be let out especially not at near enough £400 for 2 nights the window had a massive gap in it and was hanging out which we did complain about because it was a danger and I thought it was going to fall out it was noisy and cold with the wind blowing in the first night they had put filler in it by the second night. The tea tray had 2 teabags on it so one each you would expect a decent tea tray in the Hilton. Hardly any channels worked on the tv and to be honest the less time spent in that room the better. We had booked breakfast and evening meal the evening meal on the first night was absolutely rubbish I ordered a pasta dish it just looked like a plain bowl of pasta with 2 prawns chucked in then they added charges at end for a meal we had already paid for so felt pressured to pay it even though we didn’t even use the £35 allowance they also added onto a bottle of £4.50 water the woman at dinner was pushy and rude we didn’t return the second night. The only decent thing was the breakfast. But from our experience rooms and building need overhauling. "

"Great place too Stay "

"Excellent location ease of access to Valley Gardens , bars and restaurants and the outside area of the on site bar is excellent . Will definately return "

"A very pleasant break with good food, friendly staff and good spa facilities. We may well visit again"

"Pleasant stay. Breakfast could be better"

"Fab Hotel, close to Harrogate centre, free parking a big bonus. "

"Very happy with all of the staff at this hotel the service was excellent especially mae on reception"

"The Crown Hotel in Harrogate is very tired. Worn carpets. Worn and scratched furniture. Creaking floors with every step (literally). Duct tape on the carpets in the Bronte room. Stains on carpets in my room. The furniture in the "executive" suite was worn and scratch ed - honestly in need of replacement. The staff are great! Friendly, welcoming and doing the best they can in a hotel that needs updating. Almost every stair carpet is worn away at the nose of the tread. The paint on the wall in our room was bubbled and peeling in places. This hotel needs a several million GBP renovation. "