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"No beach to walk or ocean to swim in. The staff tells you everything you want hear and then they don’t do anything thing they said they would do. Paid for “VIP” and definitely was not shown that. Also!! The Big one they told me on 2 different days that we did not pay. I had to argue with them for about an hour even with proof. It took a second manager to settle it and then when we checked out they said we did not pay again. Also, they told me they might not our driver I to pick us up, that we would have to walk to the road. Lucky for us they let him in. "

"Great restaurants, amazing staff"

"Me gustó mucho la estancia en este hotel, todo el servicio fue excelente, solamente el acceso a la playa no se me hace muy bueno debido a que es solo una bahía, fuera de eso todo perfecto"

"Towels in the room are old and scratchy. Place shows lots of wear and tear. Dining room is kind of dark and noisy at Tulum. Much prefer the dining room at Coba and Akumal. Shows were not very good. The sound was loud and muffled. Liquor was low grade and drinks were terrible tasting. Tried several mixed drinks but same awful taste. The only thing that was fine was the beer. Beach at Tulum is very narrow, so no seating on the beach and no playing in the sand for the kids. Next time I would stay at Akumal: better liquor, nice beach with seating, small quiet cove for kids to play in the water, shallow snorkeling and playing in the sand. "

"Everything was great"

"Holiday stay at family select level with swim out and then moved to beachfront swim out. Enjoyed both rooms. The rooms were spacious and provided many amenities l’occitane toiletries, clothing steamer, hair dryer. There were ample areas for seating at the beach and pool area. Kiyoshi and Luis were out butlers and were very accommodating- we very much enjoyed them and found this service helpful. There were many covered walkways and signs to help with directions to each area. Reservations were accommodated with butler assistance but still hard to come by and we were not able to access the restaurants we wanted for our stay. The buffets are all the same food and overall found the food to be mediocre along with drink quality even with premium beverage level. With older kids there were not activities during the day but younger kids are very catered to. We did enjoy the wildlife around the resort daily and the pizza stop which has amazing pizza. All pizza is not created equally room service pizza and the other private areas had a pizza that was not great. It’s unfortunate that the pizza offered at white sands is not extended through all areas. Overall the resorts is beautiful with amenities and for families with smaller children is great."

"We had a fantastic stay. The staff, food, hotel amenities, restaurants, and entertainment were all excellent. However, as a beach lover, I was disappointed that we couldn't enjoy the beach due to algae and the ongoing cleanup by the staff. I learned that this issue typically occurs in that area from January to September."

"Hi, I enjoyed my stay. The resort and grounds are nice. The buffet food is meh but was able to find enough. The al a carte restaurants were better but tough to get reservations. They were all full even though they are only actually ~30% full when we got there. The beach is rocky unless you go down to Tulum resort. I am suffering from a lot of bites on my legs I assume were sand fleas from the beach. The entertainment was good on a couple nights, not so much on others. Nightlife is done a 11:30. No place to congregate or get drinks after that. Pay for the upgrade to use the other resorts as well or may get bored. Couple better restaurants at the other resorts. It was generally a good vacation but could use some improvements."

"This is a wonderful resort!! Very friendly staff!!"