Sutton Hotels

"The stay overall was fine, but, we arrived late in the evening, and the windows in the room were open - on a chilly evening, and we couldn't get the heating to work. And the water pressure in the shower was very poor, which was a major disappointment, as the actual shower looked very inviting.."

"We requested a room with few steps due to my husband's mobility challenges and were given a good sized accessible room near to reception which was very clean and comfortable. My husband especially appreciated having an armchair in there to rest in and not just a bed to sit on. Staff were very helpful and it was lovely to see them enjoying rewarding the visiting children doing the Easter egg hunt with their prizes, which I'm sure was a highlight of their stay! Breakfast had a large selection of choices and all was fresh and well stocked. Having the pool and sauna was a real bonus for our short break and we both had a very relaxing time. There was free parking near the accessible entrance enabling quick and smooth entry to the building. Thank you to all the team, we will be back!"

"Clean and tidy room. Bar was a bit loud and busy."

"Good choice if you need to go to Southend. Location is great. Friendly and professional staff. Small but nice bar. Recommended "

"Ideal location and room configuration for our needs. Friendly staff and a quiet, relaxed setting."

"No hot water in the morning, bathroom sink to small for taps ended up soaked on 2 occasions. Security chain taken off door. TV very small however staff were very professional and extremely helpful nothing was to much. I think hotel very tired needs updating and security on doors."

"Tired looking hotel, could do with an update. Breakfast was a disappointment, no bacon or eggs and seemed to be no hurry to replenish items. Didn’t use pool or spa but looked nice enough. Extremely helpful member of staff helped us pull some tables together for a meal in the bar one night as we couldn’t get into the restaurant and needed to be sat at a regular table. Bar prices were very expensive- £32 for 2 glasses of wine! Also tried to charge us £10 for car parking even though we had travelled by train. This was quickly rectified. Rooms were dated but had toiletries in the bathroom - only 1 hand towel - and there was plenty of teabags, milk, coffee etc "

"Lake view is nice and Rooms are a good size , but very dated. Wafer thin pillows and very poor shower pressure. Would be fine if paying £40-50 per night but at £90 was overpriced. "

"Hotel dated in some areas but spotlessly clean and the staff are attentive and polite. Will book again next time I’m here fo business. "