Sheraton Surabaya Hotel and Towers

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Luxury
5.0 star property
9.0

Wonderful

Upscale sanctuary in Surabaya Center

Panoramic city views await in the exclusive club lounge, offering evening cocktails and high tea. The children's area entertains young guests near the outdoor pool. Connected to a shopping mall, the property provides convenient access to attractions while maintaining a luxurious retreat atmosphere.

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning
The current price is P5,158
P6,241 total
includes taxes & fees
Dec 6 - Dec 7

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Deluxe Room, 1 King Bed, Smoking

Room

Deluxe Room, 1 King Bed, Smoking

8.6 out of 10
Excellent
(8 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Smoking

A hotel room with two beds, a desk, a chair, a TV, and large windows with a view of buildings.

Deluxe Room, 2 Double Beds, Smoking

7.4 out of 10
Good
(3 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Smoking

A modern hotel room with a large bed, a flat-screen TV, a walk-in closet, and a bathroom with a glass shower enclosure.

Premium Room, 1 King Bed, Smoking

  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Smoking

A hotel room with two beds, a flat-screen TV, a mirror, and a bathroom visible through an open door.

Premium Room, 2 Double Beds, Smoking

  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Smoking

A modern hotel room with a large bed, bedside tables, a flat-screen TV, and a patterned carpet.

Club Room, 1 King Bed, Smoking

  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Smoking

A hotel room with two beds, a flat-screen TV, a small round table with a chair, and a large window with curtains.

Club Room, 2 Double Beds, Smoking

  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 Bedroom, Smoking

A hotel room with a large bed, bedside lamps, a wooden nightstand, a TV, and a chair.

Room, 1 Bedroom, Smoking

  • 69 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Bedrooms, Smoking

A hotel room with a large bed, bedside lamps, a wooden nightstand, a TV, and a chair.

Room, 2 Bedrooms, Smoking

  • 109 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 3 Bedrooms, Smoking

A hotel room with a large bed, bedside lamps, a wooden nightstand, a TV, and a chair.

Room, 3 Bedrooms, Smoking

  • 138 sq m
  • 1 bedroom
  • Sleeps 7
  • 3 Double Beds

View all photos for Junior Suite, 1 Bedroom

A modern hotel room with a large bed, bedside tables, a flat-screen TV, and a patterned carpet.

Junior Suite, 1 Bedroom

  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Smoking

A modern hotel room with a large bed, a bench, a bedside table, and a large window with curtains.

Executive Suite, 1 Bedroom, Smoking

  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite, 1 Bedroom

A hotel room with a large bed, a sofa, a bench, and a small table.

Royal Suite, 1 Bedroom

  • 120 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

A hotel room with a large bed, a bedside table with a lamp, a phone, and a TV mounted on the wall.

Presidential Suite, 1 King Bed

  • 240 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 2 Bedrooms

A modern hotel room with a large bed, a flat-screen TV, a built-in bathtub, and a wooden accent wall.

Club Suite, 2 Bedrooms

  • 36 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
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About the neighborhood

Located in Surabaya Center neighborhood, Sheraton Surabaya Hotel and Towers is connected to a shopping center. Travelers who have shopping on the agenda can visit Tunjungan Plaza and Pakuwon Mall. Atlantis Land Surabaya and Ciputra Waterpark are also worth visiting. Visit our Surabaya travel guide
Map
Jalan Embong Malang 25-31, Surabaya, East Java, 60261

What's nearby

  • Tunjungan Plaza
    1 min walk - 0.0 km
  • Grahadi
    8 min walk - 0.7 km
  • Surabaya Plaza Shopping Mall
    15 min walk - 1.3 km
  • BG Junction
    16 min walk - 1.4 km
  • Grand City Surabaya
    4 min drive - 2.1 km

Getting around

  • Surabaya Pasar Turi Station
    14 min drive
  • Surabaya Kota Station
    16 min drive
  • Surabaya (SUB-Juanda)
    49 min drive

Restaurants

  • Yamagoya Ramen
    8 min walk
  • Kimukatsu
    8 min walk
  • Kafe Bromo
    5 min walk
  • Old Street Bak Kut Teh
    3 min walk
  • Daun Lada
    1 min walk

About this property

Sheraton Surabaya Hotel and Towers

  • Luxury hotel near Tunjungan Plaza
  • At Sheraton Surabaya Hotel and Towers, you can look forward to a terrace, a shopping mall on site, and a coffee shop/cafe. Indulge in a facial, reflexology, and a massage at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and international cuisine. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
  • Other perks at this hotel include:
    • An outdoor pool and a children's pool, along with sun loungers and pool umbrellas
    • Free self parking
    • Limo/town car service, buffet breakfast (surcharge), and an outdoor tennis court
    • An electric car charging station, express check-out, and express check-in
  • Room features
  • All 348 rooms offer comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces.
  • Extra amenities include:
    • Rollaway/extra beds (surcharge) and free cribs/infant beds
    • Bathrooms with shower/tub combinations and free toiletries
    • Flat-screen TVs with cable channels
    • Wardrobes/closets, recycling, and refrigerators

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  • Pool
  • Kids pool
  • Parking included
  • Restaurant
9.2 out of 10, Wonderful, 163 reviews
The price is P3,721
P4,503 total
includes taxes & fees
Nov 22 - Nov 23
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Frequently asked questions

Does Sheraton Surabaya Hotel and Towers have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is available 24 hours a day.

How much does it cost to stay at Sheraton Surabaya Hotel and Towers?

As of Nov 13, 2026, prices found for a 1-night stay for 2 adults at Sheraton Surabaya Hotel and Towers on Dec 6, 2026 start from P5,158, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sheraton Surabaya Hotel and Towers pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Sheraton Surabaya Hotel and Towers?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Sheraton Surabaya Hotel and Towers?

Check-out is at noon.

Does Sheraton Surabaya Hotel and Towers provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 490000 per vehicle applies.

Where is Sheraton Surabaya Hotel and Towers located?

Located in Surabaya Center, this luxury hotel is within a 15-minute walk of Tunjungan Plaza, Grahadi, and Joko Dolog Statue. Surabaya Youth Center and BG Junction are also within 1 mi (2 km). Surabaya Pasar Turi Station is 28 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Sheraton Surabaya Hotel and Towers Reviews

9.0

Wonderful

8.8

Cleanliness

9.0

Location

9.2

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 210 out of 366 reviews
Rating 8 - Good. 117 out of 366 reviews
Rating 6 - Okay. 22 out of 366 reviews
Rating 4 - Poor. 12 out of 366 reviews
Rating 2 - Terrible. 5 out of 366 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hospitality and well synchronized staff
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Matahari & Sogo departmental stores, many shops, boutiques, cafes and restaurants at Tunjungan Plaza
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Conveniently located.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Amenities, property conditions & facilities
Exceptional hotel with ver friendly staff and amazing food.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location, the hotel is close to all the attractions
Stayed 2 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with shopping and restaurants close by
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & Great Friendly Staffs
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location and very friendly staff.
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service, comfortable room
Stayed 1 night in Dec 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Close to the mall and a swimming pool.
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Amenities
Amazing if you have kids visit the mall close to the hotel. There was so much to do.
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very hospitable unmatched
Stayed 10 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful
Stayed 5 nights in Oct 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Will like to share a staff name call Bodi very helpful and kind.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I just stayed for 2 days. The view at the club room was beautiful in the evening.
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fine

Stayed here for a business trip and it was all fine. Nice staff and rooms were nice. I suppose the only minor issue was the that showers had super low water pressure which may be an issue for somebody with long hair. But it wasn't so much of an issue for me.
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service provided. Friendly staff members. We received free upgrade and cake for birthday. It was a lovely surprise. The only negative feedback is the mosquitoes even though our room is on the 22nd floor!
Stayed 2 nights in Aug 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
This nice hotel for stay
Stayed 1 night in May 2023
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
Very old hotel, but staffs are very nice
Stayed 2 nights in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and Breakfast staff were very friendly and helpful, many thanks an Alfany and his team at the breakfast buffet, it was delicious. A lot of restaurants with great food also in the nearby shopping mall.
Stayed 3 nights in Nov 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all great, love the ambience
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed in the older condominium suites which was ok. It was nice 👌
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Strong recommended hotel in Surabaya

The staff are nice and friendly , especially the staff from Bromo cafe . Chef Fitri , Mr. Jojok, Ms. Fitroh and Denny are giving good service, I am impressed . This is the strong reason I choose Sheraton Surabaya again for my long stay during my business trip. The location also very good , connecting with the mall.
Stayed 1 night in Sep 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super lounge

Most friendly staff you can think. Bought upgrade for 2 to lounge, the free breakfast, high tea, enough very good food and snacks to skip dinner plus wine and drinks. Great value and super service of the lounge staff
Stayed 5 nights in Jul 2022