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Mercure Surabaya Grand Miram

4.0 star property
International cuisine and poolside cocktails await at this urban retreat in Surabaya's business district, where relaxation comes naturally

Choose dates to view prices

Mercure Surabaya Grand Miram provides a peaceful escape from city bustle. Guests can enjoy spa treatments that restore energy after a day of meetings or relax at the poolside bar. The terrace offers city views and a perfect spot to unwind with a drink in hand.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
The current price is P1,680
P2,032 total
includes taxes & fees
May 26 - May 27
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About this property

Mercure Surabaya Grand Miram

  • Upscale family-friendly hotel near Tunjungan Plaza
  • You can look forward to a poolside bar, a grocery/convenience store, and a free daily manager's reception at Mercure Surabaya Grand Miram. Treat yourself to a body wrap, a body treatment, or a facial at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and international cuisine. In addition to a terrace and shopping on site, guests can connect to free in-room WiFi.
  • You'll also enjoy perks such as:
    • An outdoor pool and a children's pool, along with sun loungers
    • Free self parking, plus valet parking (surcharge)
    • Buffet breakfast (surcharge), bike rentals, and RV/bus/truck parking
    • A roundtrip airport shuttle (surcharge), an electric car charging station, and express check-out
  • Room features
  • All 257 rooms include comforts such as 24-hour room service and fireplaces, in addition to thoughtful touches like premium bedding and air conditioning.
  • Extra conveniences in all rooms include:
    • Recycling, LED light bulbs, and eco-friendly cleaning products
    • Bathrooms with eco-friendly toiletries and showers
    • LED TVs with cable channels
    • Wardrobes/closets, a personal chef, and refrigerators

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The price is P1,780
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includes taxes & fees
May 26 - May 27
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Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for IDR 350000.0 per night

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 158000 for adults and IDR 79000 for children
  • Airport shuttle fee: IDR 220000 per vehicle (one way)
  • Valet parking fee: IDR 50000 per day
  • Rollaway bed fee: IDR 350000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Some water is reused through a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Mercure Surabaya Grand Miram have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Mercure Surabaya Grand Miram?

As of May 23, 2026, prices found for a 1-night stay for 2 adults at Mercure Surabaya Grand Miram on May 26, 2026 start from P1,680, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Surabaya Grand Miram pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Mercure Surabaya Grand Miram?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Mercure Surabaya Grand Miram?

Check-out is at noon.

Does Mercure Surabaya Grand Miram provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of IDR 220000 per vehicle applies.

Where is Mercure Surabaya Grand Miram located?

This family-friendly Surabaya hotel is located in the business district, within a 10-minute walk of Korea Park and Taman Bungkul. Surabaya Town Square and House of Sampoerna are also within 1 mi (2 km). Ngagel Station is 18 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.8

Good

7.8

Cleanliness

7.8

Location

8.0

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 20 out of 85 reviews
Rating 8 - Good. 44 out of 85 reviews
Rating 6 - Okay. 14 out of 85 reviews
Rating 4 - Poor. 6 out of 85 reviews
Rating 2 - Terrible. 1 out of 85 reviews

Reviews

Verified

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

SURABAYA OCTOBER 2024

Really nice hotel. Rooms are good. Staff were all really super friendly and helpful. My only negative point was the prices in the hotel coffee shop. A beer was probably 3 times the cost of a bar outside so it felt like you were being ripped off to support the hotel and its staff.
Stayed 3 nights in Oct 2024
Verified

8/10 Good

Kit

Liked: Cleanliness, staff & service, amenities
Okay for what you pay for
Stayed 1 night in Oct 2025
Verified

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

SURABAYA JULY 2023

Nice hotel in a good location in Surabaya CBD. Staff were also very firendly and helpful. Like a lot of hotels post pandemic though the hotel is starting to show its age a little bit so will need renovating at some stage before too long.
Stayed 3 nights in Jul 2023
Verified

8/10 Good

marijke

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Was oké
Stayed 2 nights in Mar 2024
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For Surabaya (as a non-tourist destination) I like staying here (many times) Nothing stands out, but nothing disappoints either. My rate would be 4 stars.
Stayed 2 nights in Apr 2024
Verified

6/10 Okay

Dennis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They gave me 2nd floor room. So noisy. Some fellas were banging and doing construction at 12:30am!
Stayed 4 nights in Mar 2024
Verified

8/10 Good

Antonius

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff were great but the service was so slow. Evening meal in the bistro was disgraceful but in the Japanese restaurant it was great but again, very slow. No quiet areas where you can bring your own drinks to sit and relax. Pool is not at all what is shown and you can't get an alcholic drink there either. Have to compliment your staff though.
Stayed 7 nights in Aug 2024
Verified

6/10 Okay

Michael

Liked: Amenities
Disliked: Property conditions & facilities
The TV was not working and couldnt get a usb charger / was pretty dark in the room
Stayed 1 night in Jul 2023
Verified

4/10 Poor

yoshio

Disliked: Cleanliness, amenities, property conditions & facilities
名称はミラムではなくみラマｄす 設備が古くなってきており清掃が追いついていない
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Ina

Liked: Cleanliness
Gut
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tidak disediakan sikat gigi spt hotel lain
Stayed 1 night in Mar 2024
Verified

8/10 Good

CHUN-WEI

Liked: Cleanliness, property conditions & facilities, room comfort

平價優質的飯店

地點：可。 交通：普通，位於Jl. Raya Darmo 大路上是少數有完整人行道的路，有公車，交通繁忙。 硬體設備：佳，有電視，空間可，不提供一次性牙刷牙膏。浴廁大，熱水器溫控不大好，水量足，有乾式分離。床、被、枕舒適性佳。有游泳池、健身房等設施。 清潔：乾淨，臥房地板是貼皮木紋地板，床單被套均乾淨。 服務：優，員工訓練有素也積極處理問題。 周遭環境：安靜，雖然在車水馬龍的大路上，但飯店內並不會聽到聲音。 網路：可，有提供免費wifi ，速度不錯。 停車場：有。 早餐：豐盛，可選擇是否加早餐。 價格：便宜，CP值高。
Stayed 3 nights in Jul 2023
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Dusty Room lacking maintenance

We got room on 6th floor, we requested for a smoke free room - and we got a room on the older wing (this hotel was previously Mirama Hotel), however we found out the bathroom was running out of soap, refrigerator was non functioning and the chair cushion were dusty. I am allergic to dust - so the whole time I was there I kept on sneezing. very 'painful' experience.
Stayed 1 night in Oct 2021
Verified

4/10 Poor

shingo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
あまり対応よくない
Stayed 2 nights in Feb 2021
Verified

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
6박동안 객실 청소와 서비스 문제로 매우 불편했음. 타올부족으로 거의 매일 재요청을 해야했고 바닥청소도 깨끗하지 못했으며 세면대와 샤워부스는 배수가 잘 되지않아서 방을 바꿨음에도 불구하고 계속 막혀서 불편했음. 6박으로 체크인했는데 5박째 되는날 카드키가 안되서 연장해야했음. 같이 간 사람도 같은 문제가 있어서 카드키를 연장해야했음.
Stayed 5 nights in Apr 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The feeling I had for this hotel is slightly different from other mercures I stayed. The feeling it gave is , this branch is catered more for locals rather than tourist
Stayed 3 nights in Mar 2019
Verified

8/10 Good

Wielanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

After all just 👌

It was ok The hotel is old but still nice Japanese restaurant was very expensive and the ramen noodles not so tasty.
Stayed 6 nights in Feb 2019
Verified

8/10 Good

KEKWEE

Liked: Cleanliness, staff & service

Mercure Surabaya review

Mercure Surabaya is well located in the city, getting around is not difficult. The hotel is suited for business travelers and couples as it has decent facilities for everyone including pool, gym, spa, etc. and a good collection of restaurants
Stayed 2 nights in Jan 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, decent price, close to downtown, friendly staffs.
Stayed 5 nights in Oct 2018
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
スタッフが愛想良くて親切だった。部屋はトイレの便座が上げたままにできず座らないと用を足せないなど若干のメンテが必要。
Stayed 2 nights in Sep 2018
Verified

4/10 Poor

weija

Disliked: Cleanliness, staff & service, room comfort

泗水美居

床單沒換有很大髒汙，早上8點服務生無故敲門，說要檢查廁所，我並沒有要求或通知要檢查廁所。昨天才搭飛機到泗水，一大早就被吵起來。
Stayed 1 night in Mar 2018
Verified

8/10 Good

mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel is value for money

Good hotel, friendly staff and good location. It is a bit crowded during day time but you can easily get a taxi or uber to go to various destination.
Stayed 1 night in Dec 2017
Verified

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Goed hotel

Ligt vlak bij de luchthaven. Goed hotel met mooie uitstraling
Stayed 1 night in Nov 2017
Verified

8/10 Good

Eko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family trip

Nice & clean hotel, quiet, comfort. But not close to the restaurant for night dinner
Stayed 1 night in Jun 2017
Verified

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not good.. the room view is not city view ..but a rusty wall