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Doubletree By Hilton Surabaya

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Luxury
5.0 star property
9.4

Exceptional

Serene sanctuary in Surabaya

Buffet breakfast showcases local delicacies with authentic flavors that don't repeat even during long stays. Unwind at the rooftop bar with city views and expertly mixed cocktails. After shopping nearby, return to pristine rooms and refresh in the fifth-floor outdoor pool.

Popular amenities

  • Pool
  • Parking included
  • Air conditioning
  • Gym
The current price is P3,426
P4,146 total
includes taxes & fees
Jun 6 - Jun 7
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9.4 out of 10, Exceptional, 301 reviews
The price is P4,144
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includes taxes & fees
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Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 544500.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 250000 for adults and IDR 125000 for children
  • Fee for in-room wireless internet: IDR 150000 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: IDR 150000 per 24-hour period (rates may vary)
  • Airport shuttle fee: IDR 450000 per vehicle (one-way, maximum occupancy 4)
  • Secured valet parking fee: IDR 50000 per day
  • Rollaway bed fee: IDR 544500.0 per night
  • Hosted evening meal: IDR 350000

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
Pool access available from 6:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property

Frequently asked questions

Does Doubletree By Hilton Surabaya have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM–8:00 PM.

How much does it cost to stay at Doubletree By Hilton Surabaya?

As of May 23, 2026, prices found for a 1-night stay for 2 adults at Doubletree By Hilton Surabaya on Jun 6, 2026 start from P3,426, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Doubletree By Hilton Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Doubletree By Hilton Surabaya?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Doubletree By Hilton Surabaya?

Check-out is at noon.

Does Doubletree By Hilton Surabaya provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 450000 per vehicle applies.

Where is Doubletree By Hilton Surabaya located?

This family-friendly Surabaya hotel is located in the historical district, within a 10-minute walk of BG Junction and Tunjungan Plaza. Grahadi and Joko Dolog Statue are also within 15 minutes. Surabaya Kota Station is 25 minutes by foot and Surabaya Pasar Turi Station is 19 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.4

Exceptional

9.4

Cleanliness

9.4

Amenities

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 110 out of 143 reviews
Rating 8 - Good. 19 out of 143 reviews
Rating 6 - Okay. 7 out of 143 reviews
Rating 4 - Poor. 4 out of 143 reviews
Rating 2 - Terrible. 3 out of 143 reviews

Reviews

Verified

10/10 Excellent

LOYD

Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel and Friendly Staff!
Stayed 12 nights in Jan 2026
Verified

10/10 Excellent

NI KADEK SINTA

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel and pleasant to stay. The room is clean and feel luxurious. Staff are friendly and breakfast is delicious
Verified

10/10 Excellent

Karl Georg

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and good size Staff very friendly Great location
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Sue Phay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying at this hotel. Very good and comfortable as usual. Staff, room, breakfast are all great!
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Mikael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Very friendly and serviceminded staff. Our room was just perfect; clean, big, with a very comfortable bed.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Jamilah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent experience !!

The staff could not have been more courteous and attentive. They made our stay memorable guaranteed our return business !
Stayed 9 nights in Sep 2025
Verified

10/10 Excellent

Juliana Commers

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic service and the staff

Fantastic service and the staff at this hotel.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, all went well. Excellent and friendly staff, rooms were spotless and breakfast buffet had wonderful selections. Thank you
Stayed 3 nights in May 2025
Verified

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming staff and security members. A pleasant welcoming fragrance in lobby. Nicely decorated and spacious. The only problem is that Surabaya has no real attractions to offer.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities
Friendly staff
Stayed 1 night in Jan 2025
Verified

6/10 Okay

Tuoyuan

Liked: Cleanliness, amenities, property conditions & facilities
On the second day of my stay, I left my electric toothbrush head in the bathroom, then it was lost after cleaning. On the third day, our toothpaste was gone, and no replacements were given, so we had to go to the convenience store to buy one. In the end, we turned on Do Not Disturb; we dnt want to lose anything. location very good, plenty awesome kopi nearby.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff at the property were amazing. They did a great job
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Timea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very easy to communicate with the hotel and they arranged for us to airport pick up and the driver was very helpful and very friendly. Hotel is just like in Europe very please, check in very helpful and friendly people and of course cookies it was amazing make my day . Thank you HILTON :)
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Each staff was very welcoming and polite. The hotel service was very pleasant.
Stayed 2 nights in Mar 2024
Verified

8/10 Good

SHINEI

Liked: Cleanliness, property conditions & facilities
good quality for price. dining (breakfast) experience was pleasant. Restaurant for dinner time close quick.. limited dining location around hotel.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Amuthavalli Shanthi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and spacious. Lovely decor. The food in the restaurant offered lots of choices for their buffet. Room was spacious and offered a lovely view. Great stay!
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This is the place!

This place is impeccable!! I honestly didn’t leave the hotel much during my short stay. The hotel itself is beautiful, the staff is so professional and kind, the buffet style breakfast was great, and the gym facilities were really nice to have. There’s a shopping center walking distance and restaurants on the way. I would definitely stay here again!!
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Kenichi

Liked: Staff & service, amenities, property conditions & facilities
It was wonderful stay at this time. Although i was not sure about Surabaya but could feel safe and comfortable. Staff were so friendly and helpful, meals at buffet was so nice with so many menus. I like to come back again!
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing. Much better than Doubletree properties that we stayed before in US. The staff were friendly and helpful and knows us by name.
Stayed 2 nights in Jun 2024
Verified

8/10 Good

Adele

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel room clean and comfortable. Hotel staff helpful. We were not there long enough to use the facilities but there appeared to be a pool & gym, roof top bar, coffee shop and resturaunt.
Stayed 1 night in Jul 2024
Verified

8/10 Good

Cynthia

Liked: Amenities
Right in the middle of Tunjungan. Nice breakfast. But the hotel needs to provide new sheets. The sheets aren’t clean because it is old and full of blotches from stain that could not be bleached any longer. Aside from the sheets, everything is good.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Betsy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the excellent services provided by the staff at the hotel. They are very approachable and sincere, which made my stay super pleasant. I would like to thank the front desk and the Koffee staff esp. Farrel, Yusuf and Shinta for the great service when I needed a birthday surprise for my travel mate and they did the birthday wish choc for me (yummy too). Thank you very much for the housekeeping staff too as I left the tips on the table but the staff didn’t take. I am indeed blessed and heartened to see such honest and sincere people at this hotel. Finally, I hope to return to Surabaya and stay at this hotel again. A BIG thank you to you all!
Nice and clean room
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Chong Yuen

Liked: Cleanliness, staff & service
The staffs at the 1st floor restaurant are friendly and attentive. Vegetarian can request for vegetarian breakfast
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Peng Eng Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Attentive team, comfortable, contemporary spaces

Comfortable room and club lounge. Warm and welcoming team. Thank you Verina and Asrori at the lounge, and Reza at Makan. Your attentiveness made all the difference.
Stayed 4 nights in Jul 2024
Verified

8/10 Good

Jack

Liked: Cleanliness, staff & service
The room is great but when I took a shower, I need to be careful the water looked like overflowing the shower booth.
Stayed 1 night in Sep 2024