Sunset Bay Hotels near Hot Springs

"The beds were rock hard, soap dispenser at the sink was empty, stairs crumbled as we came down nearly causing my husband to fall, and breakfast options were waffles or cereal. "

"The room was clean. The lady in the office super nice! Love the proximity to Ron Coleman. Breakfast was the bare minimum. The "

"Clean "

"Was alright for a one night stay"

"Check-in was quick and easy, and the staff initially seemed helpful. After we unpacked and showered, we realized the TV in our room wasn’t working. Someone came to try to fix it but couldn’t, and since we had already settled in, he offered a $25 courtesy discount instead of moving rooms. The next morning we were woken up by the front desk asking to come check the TV, which was frustrating. We were also never told the continental breakfast hours, so by the time we went down it had already ended and we didn’t get to eat. When I asked the front desk about the $25 discount that had been offered the night before, they said they weren’t sure if they could apply it and needed to check with a colleague. Overall the stay was okay, but communication between staff and with guests could definitely be better."

"The beds weren’t the most comfortable but breakfast was good. "

"I did not get the room that I booked and paid for online. I was supposed to get 2 queen beds and a couch and my room was not held for me. I receive a king bed and a couch. One of my friends had to sleep on the floor. How do you give a room away that was prepaid a month ahead of time?"

"Yes. Excellent shuttle service. You have started charging for the breakfast.The food was just okay. It reminds me of the Holiday Inn Express breakfast. However, theirs are free."

"Beautiful place and comfortable beds"