Suganuma Hotels

"This hotel is beautiful with really nice onsens. The customer service at the hotel was outstanding and treats you like a VIP. The food at rhe buffet was really good quality. I give this hotel a 10 out of 10. "

"I had higher expectations but overall not bad. Beware this is a family resort so expect running screaming kids especially at dinner and breakfast."

"Good selection of food for the breakfast. Hotel had a shuttle which took us to the bus station. They also had free lockers for us to use and let us hang out in their waiting area after we checked out"

"View of Mt Fuji from your window!"

"If you are going to Hakone, you should stay, and stay at the Fujiya Hotel for at least two nights. This place is magical, and the staff are unbelievably attentive and kind. The onsen is the definition of relaxing and has amazing views. The massage and facial were amazing. The western breakfast was so good, and the dinner at the restaurants in the hotel is worth the price for the experience. Don’t miss your opportunity to stay here if you pass through Hakone!"

"We had an amazing stay and our only regret was that we only stayed one night. Our room was large, the beds comfortable and the bathroom new and efficient. The overall properties and amenities were well above what we had expected. Stay at least 2 nights and enjoy both a wonderful property and beautiful area. "

"This establishment was an awesome choice for our Hakone visit, a quiet retreat from the hustle and bustle of the city. The was great reception and attentiveness of the staff, to unlimited amenities, and spacious room with a private open air bath, all exceeding our expectations. The public bath area was very nice and well worth time spent to include saunas. Additionally, included was an extensive spread for breakfast and dinner - you are sure to walk away satisfied. The food was so fresh and flavorful, I wanted to ask for recipes. The staff was helpful, friendly offering 1st class service. The hotel is minutes away from public transport which help us easily move from one place to another. I have already recommended this hotel to others and I’d surely book again."

"素晴らしいホテルで、いつも楽しんでいます"

"Another great stay! We just wished there was a shuttle from the hotel to train station instead taking bus or walking through tiny roads. It could be very bumpy and rainy..."