Hotels with Swimming Pool in St Cuthbert Out, Wells

"Husband and I have been scratching our heads trying to think of something they could have done better. We had a great time. Bed was fantastic - so comfortable. Shower was great. Breakfast was really good. Location was ideal for everything - everywhere we wanted to go was ten minutes or less walking away. Interacted with quite a few staff and they were always very pleasant and efficient. We didn't have much of a view but we had booked a basic room and had factored that in. 100% happy."

"Check-in was good, staff member was pleasant and the room was well presented. Unfortunately the room stank of cigarette smoke and we couldn't be moved to another room. Before I would stay here again I would insist that the room was a non-smoking room, it was truly unpleasant. Nice and simple continental breakfast in a lovely breakfast room with views over the river."

"Stayed for one night , was ideal close to shopping and bars. The hotels bed itself was ok but the pillows were paper thin and the bed was on wheels so you could feel yourself moving whilst leaning against the headboard but apart from this we had a peasant stay"

"Mattress was quite broken in, with "

"Parking was very expensive. Every thing was expensive in the UK. "

"Overall stay was fab, staff were amazing and the place is very welcoming. We had a spa day and overnight stay which was amazing the only thing I will say is the spa amenities could do with a revamp like the steam room and sauna area"

"The spa was wonderful. The rooms are clean and the staff is very kind. I believe that they want to ensure you are comfortable. But, they are working with a property in need of maintenance. Our air conditioner worked the first night, but the next day we couldn't get the temperature below 24c/75f. After two attempts to fix it, they moved us to another room, where we discovered another guests gift wine, cupcake and greeting. Not a tragedy, but not assuring either. We got our new room pleasantly cool, though the thermostat never moved from 22c/72f. And it was definitely cooler than that. 2 out of 2 room temperature controls malfunctioning. A five star hotel to me, will get the details right. I didn't leave The Gainsborough with that impression, and it certainly wasn't the relaxing few days I had hoped for."