Hotels near Springtree Lake West

"Nice room and spacious bathroom."

"Y’all kept my money "

"The first room that I was in, the toilet didn’t flush properly the room wasn’t up to par, shower had hair in it etc and the curtains had something on them, I wasn’t sure if it was blood or what but I changed rooms only to end up in a room with a HORRENDOUS smell that made me wake up with a headache and that toilet also didn’t work properly in the “new room” so it is a plumbing issue inside the entire building. The hotel was so disgusting I didn’t eat or drink anything inside the room nor did I bring any food inside the hotel only to wake up and see ROACHES on the counter near the sink. Absolutely disgusting. I asked the Manager Prince for an accommodation for the condition of the rooms only for him to write my number down so that he could “speak to his boss” and I haven’t heard a word from anyone about it. Absolutely disgusting I would never book here again and I would advise other people to do the same. I’m positive the smell and the headache I was experiencing was due to mold and roaches inside of the hotel room. UNACCEPTABLE!"

"Yes"

" We choose to stay at Marriott properties because of a high standard of cleanliness. This property is not up to par. Dirty dishes in the dishwasher at check-in. The fridge handle was completely missing. The overhead light in the kitchen was burned out. Air-conditioning not working. The tub drain was disgusting. Dried urine at the base of the toilet. Phone did not work. We took photos of it all to document it and have reported it to the Residencer Inn Corporate offices. To top it all off we were charged $360 more than our receipt shows we should have been charged. After several calls to the hotel to try and resolve the issue we gave up and went to corporate offices. We have never written a bad review before...but this property really needs to up their game. It is terrible!"

"Cute cabins, lazy river was shut down. That was a bummer i was looking forward to it"

"Poor stay. Dirty room. Bed not very comfortable"

"Clean and appealing. Across close to Mall of Louisiana."

"We reported a noise disturbance at 1:00am to front desk several times and nothing was done. The staff asked us to investigate which room the screaming was coming from and didn't come to the floor to investigate at all. Staff did not clean the room, replace towels, or provide extra toilet tissue. Told us to come downstairs to get it from the desk instead of bringing it to the room. We made online complaint. Poor customer service."