South Wales hotel rooms a the Independent

"The customer service is extraordinary. We also got lucky and managed to play a twilight round of golf on our arrival evening. I lost my Apple Watch on the course but thanks to the extraordinary assistance from the reprint at the Manor House, the shuttle bus driver and George from the golf shop we managed to get it back before it was dark. The restaurant staff was also exceptional.What a lovely place and lovely people."

"Beautiful hotel. I paid extra for a deluxe double room, which was lovely overall. However, one downside—never mentioned during booking or at check-in—was that the room didn’t have an external window. Instead, it faced the bar area, so there was no natural light in the room."

"The hotel staff were very good, the room clean & beds good. We had a good night with undisturbed sleep & a hearty breakfast. The hotel building is in need of some TLC though, threadbare/frayed stair carpets, the chair in our room needed reupholstering, paint work, woodwork & door frames particularly at suitcase height were bashed & chipped. The overall impression is good though - clean & pleasant smelling, but on closer inspection it is tired & needs refreshing."

"Amazing hotel, friendly staff and great location "

"Nice spot"

"Hotel was excellent staff so helpful, breakfast amazing. Loved the the decor.Will definitely be back as so central to everything."

"Perfect venue for Castle events. Clean and wonderful staff. Good value. Outside doesn’t look that inviting but once inside a lovely entrance hall. Rooms had good amenities and a good view of the castle."

"A beautifully renovated hotel. Great location. Spectacular views from the restaurant/bar area"

"I'm in a wheelchair so requested an accessible room. One of the best/most accessible rooms i've stayed in. There is a big wide ramp out front with plenty of disabled parking. Room was large and open for maneuvering and bathroom had a sink, shower and toilet setup that was well thought out and simply just worked. I even used the pool which had a lift for disabled folks to get in/out. Had a great stay and a great time. Lovely friendly people and very helpful. My wife even pulled the bathroom emergency response by accident (looking for the bathroom light switch in the dark) and there were 2 staff members at my room inside 2 minutes to check on me. They weren't even annoyed, just happy nothing was wrong. They even had me fill out a form at check-in to address the plan in case of emergency/fire procedures when elevators would be shutdown. We agreed a plan and i got a say and signed it. I was very impressed with the whole setup. Would definitely stay again in the future. Starbucks in the lobby was a plus :-) "