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"We have been staying at this hotel at least once a year as our daughter lives 330 steps away. Always a clean room and great staff. We are saddened to learn the hotel will be converting to an elder care facility in September."

"Breakfast was good, room was an upgraded one which was a good size, and what waa great, quiet, no noise. 470 i think the number. "

"Great hotel, lovely facilities and excellent service "

"Cool hotel, great staff and facilities "

"By far the best hostel I’ve ever stayed in. The beds were larger than I expected, and the comforter was thick and warm. The breakfast was good. The staff were friendly and helpful—particularly Adi. She went out of her way to ask how I was doing, and we had some lovely conversations. If I come back to London, I’ll probably return here. "

"Kitchenette was great. "

"My family and I had a great time at this hotel. They really went all out for the kids for Christmas including having a play room for the kids open until 8 pm! It’s a huge room! Speaking of, we had two rooms. One room was more modern than the other. One complaint is one room only had European outlets while the other had both. The rooms are a decent suze. We didn’t stay there much so it was fine. This hotel is located near to Vaux Hall which is with exploring itself. It takes about 20 minutes to walk to the London Eye/Big Ben. The best part though is the staff. Every single staff member, including those who brought us room service (which we ordered almost every day) was polite and friendly. Marc checked us in and was very friendly and helpful. We have stayed at Park Plaza Westminster before and that location is extremely close to the London eye (5 mins or so), but I think staff here is friendlier and it also feels less touristy. Great stay and we will be back! "

"Room was amazing-very nice to have a fairly separate living room from bedroom (bathroom was between) so teens and parents can have seperate spaces. The lobby and buffet areas were spotless with lots of staff on hand. Never had to wait for anything and very accommodating. "

"Comfy beds, great customer care, clean, good view. Very happy. Thank you"