SoHo hotel rooms a the Starwood Capital

"Stayed here back in November 2025, the stay itself was ok, room not huge, but had all you needed. On check in they explained they take a $300 deposit which is refundable after 21 days. The refund was never received, when I contacted them they said it was nothing to do with them and to contact my bank, which I did and it was down to the hotel to refund my refund. My daughter has since stayed at this hotel and the same thing has happened, they’ve taken $300 “refundable” deposit and it has not been returned, the hotel are now not answering emails, and we have contacted our bank who have now opened an investigation. Absolutely disgusting service, it’s stealing and customer service is non existent! My advice to anyone thinking of staying here is to go elsewhere, as this hotel is a con!"

"That was disappointing. They offered a meal on the room.for staying..they gave a ticket saying. My Wife ate and left a tip on the room and we were charged for the breakfast which was supposed to complimentary."

"I stayed this past week, it was an alright hotel. "

"Clean and great location. Easy access to subway"

"Hotel was perfect for one night stay"

"Our rooms were very clean and the staff did a great job each day. "

"The breakfast was the only reason I even left a review here. The breakfast was trash. "

"Stayed here for 4 night with family. The price and location were good. Near Times Square and subways. Many restaurants on the block and coffee shop across the street. Rooms were spacious for NYC. Rooms were clean but there was a musty smell in the bathrooms. Not all rooms have a fridge. Staff were pleasant and there was a sitting area off the lobby. Our rooms had no view. 2 elevators, one was very small. Overall, nice stay. "

"The staff was amazing, rooms nice and clean! Last minute layover and they made it so easy to get us in for the night"