Smisby Hotels

"Brilliant "

"I was 10 minutes away from the hotel when a staff member called me to say that you were overbooked, so the room I had booked more than 3 weeks previously, was no longer available. I was offered a room in a manor house nearby. But that had no reception, and no restaurant. Without any hotel staff at that property, it did not feel safe for a lone traveller. When I arrived at the hotel, and spoke to the staff, the lady I dealt with said that a hotel in the city centre had a room available. This was not ideal, as the event I was attending was cross the road from the hotel I had booked, which is why I booked it. The city centre hotel was a 15 minute drive away. I was told that the overbooking was due to a system error. I can't help thinking it was to cover the possibility that bookings might be cancelled, but none were. When I booked there was good availability, and I know that this only changed late in the week preceding my weekend booking, because I checked on the Friday to see if the room price had dropped - it was showing as sold out. If I had known I would not be able to stay at the hotel, I would not have booked a hotel at all, and would have travelled up for the event on the day. Booking the hotel was meant to provide a relaxing evening and morning before the afternoon event. It was quite the opposite with having to find my way to the city centre hotel, and back again. The only reason I ended up accepting the city centre htoel was because the staff member at the Orchard"

"All ok"

"Friendly and helpful staff and good location with easy access to the city centre and train station. The parking option worked well. I had a small room that was actually a good size (typical cheap London size). It was tired and scruffy and the noise from the adjoining room and outside was a distraction. "

"Take your reading glasses. There’s no room key, just a long line of numbers written on a piece of paper for you to type into the keypad on your room door. The room was basic but clean and a decent size, the shower was hot (the shampoo is quite harsh) and breakfast was surprisingly good. Ask the staff if you need gluten free bread."

"Room clean Staff nice polite and helpfull Parking good Very comfortable night "

"Great amenities for children "

"Breakfast was good and bar was good two have what you need "

"Very good recommendation appreciated "