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"Excellent breakfast. Room was clean, but small. The airport limo shuttle drops you off at the hotel. Good location. "

"I wish the Godzilla terrace was open. The beds are very hard like a board. Great location in the heart of Shinjuku. Good access to subway and train. The limousine bus stop to and from the airport is one block away."

"Clean room, kind staff"

"Everything was beautiful and convenient. The staff were amazing. Wish I could’ve had breakfast there but we were too busy exploring Tokyo. Will recommend this hotel. Felt right at home. "

"Very good customer service and clean room"

"The room was very clean and spacious, but I arrived at 10pm, and there was no food available, and the same was true for lunch at 11:00am."

"Fabricated bathrooms No facial tissues Bathroom was rather small. I guess it was ok for a one night stay. Not sure I would call it GRAND HOTEL it’s conveniently located. Should spend more money on upgrading the rooms rather than the lobby. My two cents"

"Excellent location but a bit away from the main light rail lines.. very close to all the shops and restaurants in the heart of Shinjuku though. Rooms were small but functional, if you're concerned about the bed, you can ask for additional mattress pads for more "western" style comfort."

"Help ful staff and nice area for family and travel"