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"Very great stay, staff were excellent would 100% recommend! I recommend taking the free shuttle service as the hill to the hotel is quite steep. "

"Clean room we like the shower, toilet is separate from the shower which is good. Staff are very nice and helpful. Except that when we tried to put our laundry house keeper didn’t pick it up even though I wrote the note but overall stay it was very pleasant. "

"The bell hops were helpful when we arrived via taxi and when we needed a taxi as well, translating our destination from English to Japanese. The front desk was quick for check in. The room was spotless and cozy. The city view was spectacular with a balcony. Especially like that they are eco friendly, providing a water craft to refill. The fridge was exceptionally cold. Walkable to waterfront activities and train station."

"Room was spotless and at the end the staff accommodated a last minute taxi ride when our Uber app wasn’t working. We had so much luggage too! One of the staff confirmed the ride and then stood by us waiting for the taxi with us to help with bags and make sure we were good. They went above and beyond"

"Nice clean rooms, helpful staff"

"I always come here when I have an early morning or late arrival at HND, it’s super close to a train that goes right there, and I can walk to the sushi train spot that’s delicious and open late!"

"I paid for a room on the 24th floor. Cost a bit more but the view is very worth it. Room was amazing. Staff was friendly and helpful. The breakfast is a little high for the offerings in my opinion. "

"We very much enjoyed our stay at Hakone Kowakien TEN-YU and left feeling thoroughly satisfied with the overall experience. We stayed for three days and two nights on a half-board basis, and both dinner and breakfast consistently exceeded expectations. The traditional Japanese kaiseki dinner was beautifully presented and thoughtfully prepared, and the hot pot experience was equally memorable. Each meal felt carefully curated rather than routine, which we greatly appreciated. One of the highlights was the sunrise onsen. There is something quite special about soaking in the open-air bath while watching the morning light unfold — it was genuinely breathtaking. Breakfast, too, was generous in variety and high in quality. If we were to mention one small point, it would concern the blackout curtains. As we were travelling with a young child, the room tended to become bright quite early in the morning, which occasionally meant an earlier start to the day than we might have hoped. A slightly more complete blackout arrangement would perhaps make the experience even more comfortable for families. That said, considering the price point, the standard of accommodation, dining and overall atmosphere represents remarkable value. We were sufficiently impressed that we have already arranged to return in November, which perhaps says more than anything else."

"Very convenient location, comfortable rooms with great amenities and very helpful staff were highlights of our stay. The buffet breakfast was well worth doing and despite the ‘residence lounge’ where you could prepare simple meals, the proximity to many restaurants and Chinatown made this unneeded. "