Hotels with Spa in Shirahone, Matsumoto

"Large resort surrounded by beautiful green space. Friendly services, excellent Japanese dinner and breakfast. Public, private, and in room onsen."

"Brought my little brother here for his first trip to Japan, and what a way to introduce him to Japanese hospitality. Every staff there was awesome! Great food, and great onsen!"

"Booked to stay here for an authentic Ryokan Onsen experience on our Japan holiday. This was our first time at both a ryokan and an Onsen so we don’t have an awful lot to compare it to on those aspects. However, the positives of the hotel were that the staff were very friendly and happy to help. They spoke a small amount of English and were happy to try to assist when needed. We were greeted in the car park on arrival and a member of staff helped carry our bags to the check in desk. All of the onsens were very very good, we tried both the private outdoor one, and the mixed bathing one, both had good views and were clean. The negatives were that the hotel is dated and doesn’t seem to have been renovated since the 70s/80s (ripped fabric on furniture, wallpaper peeling off, stale smell in rooms and corridors). There are areas that are closed down which would have been nice to use, and there was no bar to purchase drinks after dinner, only a vending machine. The interior had cobwebs throughout the property, and the outside patio areas had not been cleaned, and tables and chairs had not been wiped down. The outdoor pool also had leaves in it and didn’t look very clean. Overall we feel feel we had a very mixed experience and probably wouldn’t return. "