Shinjuku hotel rooms a the Independent

"Wonderful concierge and front desk staff"

"Pros: Great location—close to shops, with a subway station right beside it and plenty of stores nearby, making it easy to get around. Cons: The hotel staff didn’t come across as very friendly and seemed to rush me when I went to collect our delivered luggage. I was alone with four large suitcases, and instead of giving me a moment, they tried to quickly move everything into the elevator or out of the way. The beds were very hard and uncomfortable—the worst out of the three hotels we stayed at over the past few weeks. The walls are thin, so you can hear a lot of noise from other guests, along with traffic and sirens outside. Would we stay here again? No. I regret booking this hotel and cancelling my previous reservation (like APA Hotel), especially since this one ended up being more expensive than the others."

"This is a lovely centrally located property. Rooms are small but clean and modern Unfortunately staff at this hotel are poorly trained and unorganized arguing with one another and barking orders at guests. Noone seems to be able to answer questions or solve problems and there is a general sense of confusion. As a result I would not recommend "

"Really nice hotel with access to government building and train station"

"Small rooms, rude staff, overall would never recommend or stay here again."

"Great location with a lot of good restraunt. Room is small but has everything!"

"Perfect place, only downside is you cannot stay inside the capsule from 10:50 am - 3 pm. Forcing you to find somewhere else to go for a few hours "

"The room was quite comfortable-it was smallish but very clean and comfortable.. The bathroom was exceptional with a bidet, heated toilet seat a very deep, nice soaking tub-shower combo."

"Communication can be a bit difficult. I had a front desk person who incorrectly explained baggage transfer to me and as a result I had to take a $175 taxi to the airport because I was told I could do my online transfer the day before. Turns out it needs to be TWO days before if you board before 4 pm."