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Aparthotel

Ascott Huai Hai Road Shanghai

4.5 star property

Choose dates to view prices

Ascott Huai Hai Road in central Shanghai offers a garden retreat and on-site shopping mall near People's Square. Guests start their day at La Brasserie for breakfast, unwind in the steam room, and enjoy free WiFi in public areas. Dry cleaning/laundry services handle travel needs.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Kitchen
  • Restaurant
  • Air conditioning
  • Laundry
  • Gym
The current price is P9,076
P9,621 total
includes taxes & fees
Jun 13 - Jun 14

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property's indoor pool is closed on the second Monday of every month.
To check in, Chinese nationals must present their government-issued ID card "The second generation of resident identification card of the People's Republic of China." All other guests may continue to provide passports at check-in.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from April 01 to August 31:
  • One of the dining venues
  • Bar/Lounge

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 350.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 130 per person
  • Airport shuttle fee: CNY 670 (one-way)
  • Self parking fee: CNY 160 per day (in/out privileges)
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property is professionally cleaned
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Frequently asked questions

Does Ascott Huai Hai Road Shanghai have a pool?

Yes, this property has an indoor pool. Pool access is from 9:00 AM–9:00 PM.

How much does it cost to stay at Ascott Huai Hai Road Shanghai?

As of May 21, 2026, prices found for a 1-night stay for 2 adults at Ascott Huai Hai Road Shanghai on Jun 13, 2026 start from P9,076, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Ascott Huai Hai Road Shanghai pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for CNY 160 per day.

What time is check-in at Ascott Huai Hai Road Shanghai?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Ascott Huai Hai Road Shanghai?

Check-out is at noon.

Where is Ascott Huai Hai Road Shanghai located?

Located in Downtown Shanghai, this luxury aparthotel is within a 10-minute walk of Xintiandi Style Shopping Centre and People's Square. Nanjing Road Shopping District and Yu Garden are also within 2 mi (3 km). Laoximen Station is 7 minutes by foot and Dashijie Station is 9 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.2

Very Good

8.2

Cleanliness

9.4

Location

8.2

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 253 out of 571 reviews
Rating 8 - Good. 191 out of 571 reviews
Rating 6 - Okay. 66 out of 571 reviews
Rating 4 - Poor. 40 out of 571 reviews
Rating 2 - Terrible. 21 out of 571 reviews

Reviews

Verified

10/10 Excellent

Anthony

Liked: Cleanliness, check-in, communication, listing accuracy
Stayed here numerous times. Now considering it our home base when visiting Shanghai/China. The staff are always courteous and accommodating. Will definitely return again.
Stayed 8 nights in Mar 2026
Verified

10/10 Excellent

Seyed Mohsen

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great experience. Excellent location, clean, friendly staff. We stayed for a week and had breakfast. Breakfast had buffet and menu included. Quality of food was great but for one week and no change in menu was boring. They said they change the menu every 2 weeks and in my opinion that’s too long for same many. I recommend this hotel and would stay there again if I visit Shanghai again.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Bing

Liked: Cleanliness, amenities
Great location and wonderful staff!
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Xin

Liked: Cleanliness, amenities, property conditions & facilities, communication
Location is great. Services is nice too.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Nathan

Liked: Cleanliness, property conditions & facilities, communication
Nice place and friendly staff. Well set up room
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Julian

Liked: Cleanliness, room comfort, communication

Great Location

Great location, and decent sized appointment that is nice and clean.
Stayed 1 night in Jan 2025
Verified

6/10 Okay

CheungHei

Disliked: Cleanliness, amenities, property conditions & facilities, communication
The hotel is in great location. But other than location, not much reaching Ascott general standards at all. Front desk can’t speak / understand English. Room is carpet with hairs. The bathtub is so tiring and you won’t take a bath at all. Gym is 24 hours which is great. The swimming pool needs someone to escort you to visit and they force you to buy a swimming cap which is not stated in any part of the reservation requirement. I won’t be choosing this one in the future for sure.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location. Helpful staff
Stayed 1 night in Nov 2024
Verified

8/10 Good

John

Liked: Cleanliness, amenities, property conditions & facilities, communication
The hotel is centrally located with subway very nearby. Many restaurant choices and shopping
Stayed 3 nights in Apr 2024
Verified

10/10 Excellent

Guiness

Liked: Cleanliness, amenities, property conditions & facilities, communication
The hotel room is spacious and comfortable. The hotel location is very convenient. There are many shops and restaurants nearby. A subway station is across the street from the hotel. The hotel staff is friendly.
Stayed 12 nights in Oct 2024
Verified

10/10 Excellent

Vincent

Liked: Cleanliness, amenities, property conditions & facilities, communication
GREAT LOCATION!!!! Can walk to xiantiande, the bund, and nanjing pedestrian street very easily. Very large nice rooms and bathrooms. Excellent gym and friendly staff. Definitely would stay again
Stayed 6 nights in Oct 2023
Verified

10/10 Excellent

daniel

Liked: Cleanliness, room comfort, communication

PERFECT HOTEL!

FANTASTIC SERVICE! STAFF ARE AMAZING! RECOMMEND THIS HOTEL 100%
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Renjiang

Liked: Cleanliness, amenities, communication
Front desk is very responsive. River is extremely knowledgeable and helpful. The housekeeper Ms. Ling did excellent job. Highly recommended.
Stayed 7 nights in Nov 2024
Verified

2/10 Terrible

Alice

Disliked: Cleanliness, communication
We've got around 2:30pm and our 2nrooms were not ready aound 7pm. There were around 10 others who also waiting for their room. One of tge 2 rooms wasn't the one we booked. We booked a 2 twin beds and they gave one king bed room to us had to wait another hour and the room service came and split the king out to 2 twins. So the original king bed was a 2 twin beds put together. The room were dirty and small. Carpet was very old. All the bathrooms fixtures were old and outdated. Room service is terrible. Not vacuum during our entire stay eventhough we only request to have room service once every two day. We were sold by the front picture of the hotel when we booked and it is a total disappointed. The hotel front and the location are good. The rest are a one star hotel.
Stayed 5 nights in Dec 2025
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, room comfort, communication
Service was good and the staffs are attentive. However the hotel and the rooms are too old and there were unpleasant smell in the room that I couldn’t accept.
Stayed 2 nights in Aug 2024
Verified

8/10 Good

Simon

Liked: Cleanliness, room comfort
The stay is fine. The staff is not as helpful as expected, e.g. seldom able to answer questions effectively and correctly. There is one exception though, whose name is Ethan Chen. Ethan is very professional and friendly. Once hearing my complaint about iPhone charging in my room, he immediately act to quickly resolve the issue. Definitely a special thank to him.
Stayed 6 nights in May 2025
Verified

10/10 Excellent

Catherine

Liked: Cleanliness, room comfort, communication

Stay with Ascott Huai Hai

We stayed at Ascott Huai Hai Road for 5 nights and it was 1 of the best so far, for the amount that we paid for. Service has been top notch from the moment we stepped in. We had to change rooms once as the room below us had a burst pipe, we appreciate that they personally informed us of the issue, and managed to find us a similar room 2 floors down almost immediately. We had left behind my daughter's camera upon checkout and only realised it late that night. When I messaged the hotel via this app, I got an immediate reply from Ethan Chen. I still preferred to talk over the phone and managed to get through, afterwhich he offered to send the lost and found item via package delivery to our new hotel within a day. I offered to pay for the delivery service, but they waived it and said it was their job. Really touched by their actions and it is not something that we take for granted. We will reocmmend this hotel to friends and family who visit Shanghai in future!!
Stayed 5 nights in Dec 2024
Verified

4/10 Poor

Torben

Liked: Cleanliness, communication
Disliked: Room comfort

Should not be on Hotels.com

We are traveling a lot all over the world staying in many different kinds of hotels and apartments. This was our 4th hotel on this trip (Fuzhou Juchunyuan Yushan Hotel, -Meiyuan Hotel, Fuzhou - Wuyishan Tianxin Mingyue Tea Mountain Villa, Wuyishan). All other hotels were less than half the price of Ascott so we had expectations but still knowing that prices in Shanghai is higher than other cities. Arriving in the lobby being friendly greeted by the staff was a nice experience. The immediate impression of the room with a nice view over the city. From there… -the room was very humid with a smell of old basement. -The aircondition was very noisy and didn’t work as an aircondition. -Asking at the reception if they could set up a dehumidifier but they only opened our windows which helped a little regarding the smelll but didn’t help regarding the humidity… the outside air was very humid. -The outside was too noisy to have the windows open and the noise from the aircondition also too much so sleeping is not easy. -We didn’t much time in the room because of exploring the city but on day three I started to feel an asthmatic reaction kicking in when staying longer in the room. -Humidity made the bed linen damp when going to bed. -The room needed a makeover in general. Paint etc was worn out. -Foot trash was left outside our neighbor door for two days without being removed. All in all it has been a very disappointing and unsatisfying stay especially when paying so much per night.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

William

Liked: Cleanliness, room comfort, communication
Location is great.
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

June

Liked: Cleanliness, amenities, property conditions & facilities, communication
Convenient location, clean room and spacious, excellent!
Stayed 5 nights in Sep 2025
Verified

8/10 Good

Yin

Liked: Cleanliness, amenities, communication
Location is perfect while the property is a bit outdated
Stayed 1 night in Nov 2025
Verified

8/10 Good

Olivia

Liked: Cleanliness, communication
Good staff
Stayed 12 nights in Oct 2025
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Good hotel, nice rooms and convenient with washing machine
Stayed 5 nights in Jan 2025
Verified

2/10 Terrible

Alice

Disliked: Cleanliness, room comfort, communication
Unorganized. Rooms were not ready till 7pm. And 1 of tge 2 room was wrong with a king bed instead of 2 twins as booked. Room/interior hotel was old and outdated. Carpet was not vacuum during room service.
Stayed 6 nights in Dec 2025
Verified

8/10 Good

MING SANG

Liked: Cleanliness, room comfort, communication

Perfect location but a bit old

Location is perfect, just next to the shopping malls in xintiandi. However the hotel is quite old
Stayed 2 nights in Feb 2025