Serraria Hotels near São Paulo

"In general the room was good, bathroom very dated, the gym is tiny and to use the pool you have to walk across the reception area, the breakfast buffet is sub par. "

"good"

"Great location. Staff was very friendly. Good food & services. Room was clean and comfortable. It’s a very busy place. It’s my 3rd time in this hotel. Definitely l recommend it! The gym needs improvement, small and there’s no good equipment. "

"Place was just perfect! Good size and excellent facilities."

"The hotel was Good and the rooms were nice. The breakfast was fresh and had a big variety. My only two issues with the hotel were the following: 1. It’s advertised that the staff speaks English, Spanish and Portuguese However during our entire stay we didn’t encounter any staff who spoke any language other than Portuguese. Which is fine but don’t advertise you have trilingual employees if you don’t. 2. We arrived at the hotel at 10pm at night and the room they gave us was dirty. And I don’t mean it wasn’t cleaned properly, I mean that the cleaning staff never cleaned up after the previous tenants left the room. So at 10pm after 12h of traveling we have to go back and forth with the front desk (who only spoke Portuguese) to try to explain that the room was dirty. No big deal but it feels like it when you’re tired and annoyed 😂"

"Really excellent family suite which was essentially a double room and a twin room (themed with child-friendly decor and activities) with a connecting door. The pool is heated which is great. There is a play room for small children and a games room for older children but these are unsupervised. Supervised children's activities are available on weekends. We had access to the executive lounge which was great, especially whilst waiting for check-in, and for our flight which was a bit later than the check out time. Staff are generally very attentive and polite everywhere."

"Eu tenho varios feedbacks sobre o hotel e vou enumera-los por area. 1) O restaurante tem um menu muito pobre no servico a la carte; 2) O staff é bem cortês e amavel; 3)O quarto em geral é razoavel. Faltam gavetas para pessoas que vao ficar varios dias e nao querem deixar roupas em malas. O espaco é muito pequeno para roupas; 4)O banheiro é a pior parte: Muito pequeno e nada comodo. O suporte de papel higienico é muito long do sanitario e nem todas as pessoas conseguem alcançar. A pia nao tem espaco pra colocar nada. O supplies de shampo, etc não sao bons e o pior é o sistema do chuveiro. Em 9 dias não consegui tomar um banho em menos de 35 minutos porque a agua não regula nunca. Ou é fria / gelada ou é quente escaldante. Voces precisam solucionar este sistema. É horrível. É um sistema velho e nada agradavel. Ja viajei por muito paises e nos ultimos 10 anos não tinha esta experiencia com chuveiros tão ruim."

"Excellent hotel with wonderful restaurant and other amenities"

"Location was between the business district and the historic center, so easy access to both. Breakfast was good. Good value overall."