"We truly had one of our best travel experiences ever.
From the moment we arrived, we were warmly welcomed with singing and dancing, which immediately made us feel special. The entire staff was incredibly friendly—more like family than hotel staff. The location itself is stunning, with breathtaking views of the Serengeti.
The resort facilities are top-notch. The tents are beautifully decorated and furnished, offering comfort while blending perfectly with the natural surroundings. We had amazing...
"The Malakai is essentially brand new, beautifully designed, tastefully decorated and kept in impeccable condition by the staff. I cannot say enough good things about the people that work there – led by Alex at the front desk and his team, they were very polite, overly attentive to all my needs and they provided superior service. Simply stated, there was nothing they could have done to make me more comfortable. In the evenings around dark, they secured my tent, and in the mornings, they opened...
"I’ve never thought such service exists. The place, the stuff , the hotel itself were incredible. Safari was so exciting. The camp you live in is like my dream house I would like to take with me everywhere. I never forget the kindness of the stuff."
"1. The local Africans that work here are great - they were amazing guys that made my brief stay here tolerable. Thank you guys - you know I appreciated all you did.
2. Location - You're literally in the middle of the wild plains of the Serengeti - One night, several hyenas slept just outside my tent - little nerve racking, but that's the wild for you. 3. Service - The VIP tent was good but the food and service was outstanding considering where you are!!
Here are the problems:
1. Kananga is a...
"The location of the hotel listed on Hotels.com is incorrect. Since there are no signs indicating the hotel’s direction from the road, it would have been impossible to find it on our own. Thankfully, the rangers escorted us, and we were able to locate it.
The Wi-Fi is not working.
That said, the staff is excellent—always kind and helpful. The food is delicious, and the lunch box service is especially valuable when heading out on a game drive."
"We stayed 2 nights and were treated like royalty. The staff were all nice and friendly and attentive to our every need. I would say here again and would recommend it to anyone. The grounds are absolutely beautiful. Loved the monkeys in the morning."
"Excellent stay. Mosses and the entire Melia Serengeti staff were nice, friendly, accommodating and warm. They went above and beyond to make sure we felt like home during our stay. Would recommend staying here. :)"
"Pour les amoureux de l'aventure c'est l'emplacement idéal, un acceuil tres chaleureux, un personel très gentil, un chef cuisinier superbe, les tentes sont très bien équipées, en milieux de la nuit on entend les rugissements des lions, c'est une aventure agréable."
"Horrible service. Did not stay due to a missed flight and poor communication with the property. Contacted the property multiple times over months with the same request and they rarely if ever responded. When I contacted them about missing my flight they had the audacity to inform me that I "only booked for 1 person" which contradicted my many emails and the hotels.com booking for 1 room with 2 adults. Decided to cut ties and stay at a much nicer hotel in Arusha instead of further dealing with...
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
"We truly had one of our best travel experiences ever.
From the moment we arrived, we were warmly welcomed with singing and dancing, which immediately made us feel special. The entire staff was incredibly friendly—more like family than hotel staff. The location itself is stunning, with breathtaking views of the Serengeti.
The resort facilities are top-notch. The tents are beautifully decorated and furnished, offering comfort while blending perfectly with the natural surroundings. We had amazing close encounters with zebras just outside our tents, and at night, we could hear lions roaring nearby—an unforgettable and thrilling experience.
Ommairi, the manager, was outstanding and ensured everything ran smoothly. Our safari guide, Steven, was fantastic—knowledgeable, friendly, and a true expert in wildlife. His open safari vehicle was especially perfect for photography, giving us clear, unobstructed views.
We were sent off with more singing and dancing, which was a lovely and emotional farewell.
The only thing we would recommend adding is a small air heater for the very cold nights and early mornings in July. Aside from that, everything was truly exceptional."
"The location of the hotel listed on Hotels.com is incorrect. Since there are no signs indicating the hotel’s direction from the road, it would have been impossible to find it on our own. Thankfully, the rangers escorted us, and we were able to locate it.
The Wi-Fi is not working.
That said, the staff is excellent—always kind and helpful. The food is delicious, and the lunch box service is especially valuable when heading out on a game drive."
If I need to cancel my hotel reservation in Seronera, will I receive a refund?
Yes, most hotel room reservations are fully refundable as long as you cancel prior to the accommodation's cancellation deadline, which is often 24 or 48 hours before the scheduled arrival. If you booked a non-refundable reservation, it might still be possible to cancel it and get a refund within a 24-hour period of your booking. Filter your search by fully refundable to find flexible hotel deals in Seronera.
Where can I learn more about changing or cancelling my trip to Seronera?
Serengeti Luxury Retreat is a highly recommended luxury spa hotel featuring a bar and a restaurant. Spend an afternoon at the spa where you’ll find deep-tissue massages and body treatments. In-room massages are also available. See all spa hotels in Seronera.
What's it like staying in Seronera?
Travelers to Seronera will find plenty to explore and enjoy. A top sight in the area is Serengeti National Park. In Seronera, there are 35 hotels and other accommodations to choose from. Find out more about Seronera.
The hottest months are usually October and September with an average temp of 74°F, while the coldest months are May and January with an average of 70°F. Average annual precipitation for Seronera is 43 inches.
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