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"Ok experience. Nothing more and nothing less. Two Norwegians pretty used to comfort and good accommodations, and this wasn’t all the way as expected at this price level, even though it’s Serengeti. The staff were very bad in English, so we found ourselves lost in translation very often. Which made planning a safari a bit of a challenge. However, our safari guide was fantastic. The food was ok, but variety was not good at all. The worst: This hotel is MUCH more expensive than they disclose...

"We booked this lodge almost a year ago. It is a new and there were no reviews at the time of booking. We arrived at 1330 and we were not able to access our room until 1400. Once we entered the room the temperature was well over 90F/32C. There is no fan in the room. There are two small windows in the rear, however there is no screen to keep the bugs out. When we went to the front desk to request a portable fan were we told none were available. We ended up sitting outside the room until 1800. We...

"IEverything was amazing , specially Julius , John and all the staff with great heart. Can"t wait to come back ."

"I’ve never thought such service exists. The place, the stuff , the hotel itself were incredible. Safari was so exciting. The camp you live in is like my dream house I would like to take with me everywhere. I never forget the kindness of the stuff."

"Good staff. Maria and Kelvin were wonderful. The food was excellent and plenty."

"The Malakai is essentially brand new, beautifully designed, tastefully decorated and kept in impeccable condition by the staff. I cannot say enough good things about the people that work there – led by Alex at the front desk and his team, they were very polite, overly attentive to all my needs and they provided superior service. Simply stated, there was nothing they could have done to make me more comfortable. In the evenings around dark, they secured my tent, and in the mornings, they opened...

"Excellent setting to enjoy the quiet part of the Serengetti. Heartfelt Karibu athmospher by staff"

"The location of the hotel listed on Hotels.com is incorrect. Since there are no signs indicating the hotel’s direction from the road, it would have been impossible to find it on our own. Thankfully, the rangers escorted us, and we were able to locate it. The Wi-Fi is not working. That said, the staff is excellent—always kind and helpful. The food is delicious, and the lunch box service is especially valuable when heading out on a game drive."

"Horrible service. Did not stay due to a missed flight and poor communication with the property. Contacted the property multiple times over months with the same request and they rarely if ever responded. When I contacted them about missing my flight they had the audacity to inform me that I "only booked for 1 person" which contradicted my many emails and the hotels.com booking for 1 room with 2 adults. Decided to cut ties and stay at a much nicer hotel in Arusha instead of further dealing with...

"This is an amazing property built in the late 60's. Very rustic and built into a rock mountain with fantastic views over the Northern Serengeti. You must appreciate rustic and that not always will you have power and hot water, it is very very remote and difficult to get to. I'm an adventurer and this was my favorite of all the places we stayed, but not for everyone. It could use some maintenance, but overall the food was great and is a one of a kind accommodation. We booked and paid for...