Located in Itaim Bibi, a neighborhood in São Paulo, Charlie NC Itaim is in the entertainment district. Paulista Avenue and Rua 25 de Marco are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Ibirapuera Park. Looking to enjoy an event or a game? See what's going on at Nubank Parque or MorumBIS. Visit our São Paulo travel guide
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible gym
Wheelchair-accessible path to elevator
Smoking not allowed
Services and conveniences
Phone
Location highlights
In a business district
In an entertainment district
Things to do
Gym
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
General
1 building
17 floors
38 units
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Special check-in instructions
There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Guests are recommended to download the property's whatsapp mobile app before check-in
Information provided by the property may be translated using automated translation tools
Access methods
Access code, private entrance
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Important information
Optional extras
Valet parking fee: BRL 60.00 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
We should mention
Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Frequently asked questions
Does Charlie NC Itaim have a pool?
Yes, this property has an indoor pool.
How much does it cost to stay at Charlie NC Itaim?
As of Oct 7, 2026, prices found for a 1-night stay for 2 adults at Charlie NC Itaim on Oct 16, 2026 start from P1,792, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Charlie NC Itaim pet-friendly?
No, only service animals are welcome at the property.
How much is parking?
Valet parking is available for BRL 60.00 per night.
What time is check-in at Charlie NC Itaim?
Check-in start time: 3:00 PM; Check-in end time: 2:00 AM.
What time is check-out at Charlie NC Itaim?
Check-out is at 11:00 AM.
Where is Charlie NC Itaim located?
Located in Itaim Bibi, this apartment building is within 1 mi (2 km) of Brigadeiro Faria Lima Avenue and Ibirapuera Park. Paulista Avenue is 2.2 mi (3.5 km) away. Fradique Coutinho Station is 28 minutes by foot and Sao Paulo Cidade Jardim Station is 22 minutes.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Charlie NC Itaim Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.2
Cleanliness
7.4
Amenities
7.6
Property conditions & facilities
Rating 10 - Excellent. 204 out of 539 reviews
10 - Excellent
204
Rating 8 - Good. 157 out of 539 reviews
8 - Good
157
Rating 6 - Okay. 86 out of 539 reviews
6 - Okay
86
Rating 4 - Poor. 47 out of 539 reviews
4 - Poor
47
Rating 2 - Terrible. 45 out of 539 reviews
2 - Terrible
45
Reviews
Verified review
8/10 Good
Santiago
May 15, 2024
Liked: Cleanliness, property conditions & facilities, communication
Location, location, location. Nice place
Stayed 4 nights in Apr 2024
Verified review
4/10 Poor
Tania
Aug 20, 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
All the apts are old, extremely basic, laundry was impossible to figure it out . Cable TV not working .
Not a pleasant stay apart for the location
Stayed 21 nights in Jul 2024
Verified review
8/10 Good
Cristina
Jul 1, 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
This was my second time staying at this location. I stayed twice (and will probably stay again) because the building is very close to where I need to be in Sao Paulo, the price is right, and the units have the most important items that I need when I am in Sao Paulo. This is however not a hotel. It doesn't have a front office, you can't ask for extra towels or pillows, there is no one to help you with luggage, etc... which is ok if you know ahead of time this is not a hotel. What I don't like is that all communicatios with "Charlie" are AI assisted and through an app. The check-in process is also through an app and it is not simple. You need to submit documentation before arrival to avoid delays getting into the room.
Stayed 11 nights in Jun 2024
Verified review
4/10 Poor
Carlos
Aug 25, 2026
Liked: Check-in
The air conditioning was broken. Rack for towels at the bathroom was falling. Remote controls for the TV not working. Electric outlet poorly installed under the working table with wires showing. Nothing was fixed during my stay.
Stayed 3 nights in Aug 2026
Verified review
10/10 Excellent
Jaime
Aug 21, 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
Great area, the apartment is nice.
Kitchen is not equipped enough for being an apartment (ex. no microwave).
Stayed 5 nights in Sep 2023
Verified review
6/10 Okay
Veysel
Jun 29, 2024
Liked: Cleanliness, communication
Ok
Stayed 4 nights in Apr 2024
Verified review
2/10 Terrible
Hossein
Sep 18, 2024
Disliked: Cleanliness, amenities, property conditions & facilities, communication
I have had the same towel and sheets for a week and they willingly change them if I pay them with a Brazilian credit card that I do not have this is disgusting.
Stayed 5 nights in Sep 2024
Verified review
2/10 Terrible
Matteo
Mar 14, 2025
Disliked: Room comfort, communication
Horrible experience, cancelled my room last minute
Horrible, horrible, horrible!!!
I received a message at 7:30 pm of the same day of the check-in, communicating they were cancelling my reservation, without any reason.
They left me really without a room and a bed to stay in São Paulo and couldn’t find a solution.
No any other room available in São Paulo for less than 500 USD per night at that days, and heather EXPEDIA offered me a solution.
Stayed 2 nights in Mar 2025
Verified review
6/10 Okay
Terrence
Oct 25, 2025
Check-in was problematic. Firstly, the property sign reads "Residencial Newciti", no mention whatsoever of "Charlie". Secondly, the facial selfie that will consume ten minutes of your time to properly take and send for the online check-in process (that whole thing was quite the ordeal) does not function to get you past the facial recognition lock on the front gate, nor the one on the front door. We were let in by tenants who just happened to be entering. Thirdly, once inside, we told the man at the front desk that we had a reservation with Newciti Itaim by Charlie. He gave us a blank look and explained that only a few units were available as the building was a condo. We repeated that we had a reservation (my wife is Brazilian and I speak Portuguese, so no language issues) with Newciti by Charlie and it finally sank in. We provided him with our passports and then had yet another photo taken which would work with the facial recognition locks. We were also provided with electronic key cards to actuate the door lock for the apartment, which they unceremoniously wiped clean the next morning before we had vacated the apartment.
Necssário revisar WiFI, muito ruim para quem tem quer trabalhar online.
Necessário revisar torneiras que não fecham bem e perdem agua, limpar ralos do box entupidos.
Stayed 8 nights in May 2026
Verified review
4/10 Poor
Felipe
Jun 8, 2026
Liked: Check-in, communication
Disliked: Cleanliness, listing accuracy
Apartamento velho, luz do banheiro queimada, cama desconfortável, lençóis velhos e manchados.
A localização é ótima, lugar seguro. Foi muito fácil para fazer o processo de check-in, sem precisar depender da pessoa estar no local.
Único inconveniente é que o vaso sanitário entupiu já no primeiro dia.
Stayed 3 nights in Apr 2026
Verified review
4/10 Poor
Adao
Apr 27, 2026
Liked: Cleanliness
Disliked: Check-in, listing accuracy
O sistema de check-in é muito burocratico, apesar de ja ser cadastrado eu e minha esposa no Charlie , toda vez é uma burocracia enviar documento e as vezes foto. E espera para a certeza do quarto é outro stress, o fato de ninguem no Apart poder fazer nada pelo hospede tambem é muito ruim. Eu estava hospedado por 3 dias e tive a necessidade de ficar mais um dia na cidade , fiz nova reserva e de um quarto aparentemente superior a primeira reserva , a nova reserva veio para o mesmo quarto que eu estava e por isso me entregaram o quarto exatamente como eu deixei , sem arrumar !!!!!! Inacreditavel , o sistema Charlie colocou minha nova reserva como extensao e ignorou o fato que deveriam arrumar o quarto. Pedi para trocar e me deram um quarto sem micro ondas, com ar condicionado quebrado e sem telefone para me comunicar com a portaria !!!! Mais uma vez inacreditavel , tive que trocar novamente de quarto !!
No geral, a experiência foi boa. O estúdio é confortável e atende bem, com destaque para o banheiro, que é bem espaçoso — ótimo para se arrumar, com uma bancada grande que facilita bastante na hora da maquiagem.
Um ponto de atenção é em relação aos utensílios: inicialmente, havia apenas o básico, e só após contato com a equipe do Hoteis.com conseguimos uma cafeteira. Vale a pena verificar antes da reserva se o estúdio possui itens como micro-ondas ou fogão, pois isso fez falta para nós, já que ficamos por um período mais longo.
Outro detalhe importante é sobre as toalhas: elas não são trocadas automaticamente em todas as limpezas, sendo necessário solicitá-las pelo aplicativo, o que pode ser um pouco inconveniente dependendo da rotina da estadia.
A área de lazer também tem seus pontos positivos e de atenção: a academia é boa, com bastante aparelhos, e a sauna é uma delícia. Já a piscina não é aquecida, então a água é gelada, algo que pode fazer diferença dependendo do horário do dia.
Um ponto positivo que gostamos bastante foi a separação de lixo no local, com lixeiras específicas para cada tipo de material reciclável, mostrando uma preocupação com sustentabilidade. Como sugestão de melhoria, seria interessante incluir uma iluminação extra no espaço do espelho entre o quarto e o banheiro, o que ajudaria ainda mais na hora de se arrumar.