Skip to main content

Mercure Sao Paulo Vila Olimpia

3.5 star property
Hotel with a sauna, 9-minute walk to Hospital e Maternidade São Luiz Unidade Itaim

Choose dates to view prices

Located near Ibirapuera Park, Mercure Sao Paulo Vila Olimpia offers a relaxing escape with its sauna and steam room. Guests can enjoy the garden, grab drinks at the poolside bar, browse the on-site shopping mall, and connect with complimentary in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Parking available
  • Housekeeping
  • Laundry
The current price is P4,565
P4,793 total
includes taxes & fees
Dec 14 - Dec 15

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Superior Apartment, 2 Twin Beds

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Superior Apartment, 2 Twin Beds

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Privilege, Apartment, 1 King Bed

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Privilege, Apartment, 1 King Bed

8.0 out of 10
Very good
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Multiple Beds (Sao Paulo View)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Junior Suite, Multiple Beds (Sao Paulo View)

9.2 out of 10
Wonderful
(9 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
Sofa bed - twin
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Apartment, 1 Double Bed

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Superior Apartment, 1 Double Bed

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
  • 25 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Apartment, 1 King Bed with Sofa bed, City View

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Superior Apartment, 1 King Bed with Sofa bed, City View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Multiple Beds, City View

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Junior Suite, Multiple Beds, City View

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Smart TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
Hair dryer
  • 27 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Apartment, 1 Double Bed (Accessible)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Apartment, 1 Double Bed (Accessible)

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Smart TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
Hair dryer
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Deluxe Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Heating
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Twin Beds

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Deluxe Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Heating
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Apartment, 1 Queen Bed

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Standard Apartment, 1 Queen Bed

9.0 out of 10
Wonderful
(11 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
Hair dryer
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Apartment, 2 Twin Beds

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Standard Apartment, 2 Twin Beds

8.0 out of 10
Very good
(5 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

You may also like

Ad
Poolside bar

Hotel Fasano Sao Paulo Itaim

Itaim Bibi
  • Pool
  • Spa
  • Free WiFi
  • Restaurant
9.4 out of 10, Exceptional, 128 reviews
The price is P42,606
P44,736 total
includes taxes & fees
Nov 18 - Nov 19
Hotel Fasano Sao Paulo Itaim
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
Rua Santa Justina 210, Vila Olimpia, São Paulo, SP, 04545-040

What's nearby

  • Hospital e Maternidade São Luiz Unidade Itaim - 6 min walk - 0.6 km
  • Brigadeiro Faria Lima Avenue - 8 min walk - 0.7 km
  • Ibirapuera Park - 13 min walk - 1.1 km
  • Shopping Vila Olimpia - 15 min walk - 1.3 km
  • JK Iguatemi Shopping Mall - 2 min drive - 1.5 km

Getting around

  • Sao Paulo Olympic Village Station - 3 min drive
  • Moema Station - 4 min drive
  • São Paulo (CGH-Congonhas) - 14 min drive

Restaurants

  • ‪Styllos Panificadora - ‬4 min walk
  • ‪Corrientes 348 - ‬4 min walk
  • ‪Brodo Rosticceria - ‬3 min walk
  • ‪Yorokobi Sushi - ‬1 min walk
  • ‪Hi Pin Shan - ‬2 min walk

About this property

Mercure Sao Paulo Vila Olimpia

Hotel near Ibirapuera Park
Located close to Hospital e Maternidade São Luiz Unidade Itaim and Shopping Vila Olimpia, Mercure Sao Paulo Vila Olimpia provides a poolside bar, a terrace, and a shopping mall on site. For some rest and relaxation, visit the sauna or the steam room. Be sure to enjoy a meal at La Forchetta, the on-site restaurant. Free in-room WiFi is available to all guests, along with a garden and a playground.
You'll also find perks like:
  • Buffet breakfast (surcharge), valet parking (surcharge), and an electric car charging station
  • Express check-out, express check-in, and a water dispenser
  • A vegetable garden, concierge services, and free newspapers
Room features
All 207 rooms have comforts such as 24-hour room service and laptop-compatible safes, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
More amenities include:
  • Changing tables and baby baths
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Eco-friendly toiletries, showers, and hair dryers
  • 42-inch Smart TVs with premium channels
  • Wardrobes/closets, electric kettles, and heating

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Outdoor pool
The World Vila Olímpia
  • Pool
  • Breakfast included
  • Free WiFi
  • Restaurant
8.6 out of 10, Excellent, 811 reviews
The price is P4,620
P4,851 total
includes taxes & fees
Nov 30 - Dec 1
The World Vila Olímpia

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Valet parking on site (BRL 36 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; BRL 58 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Forchetta

Things to do

  • Designer stores
  • Gym
  • Playground
  • Sauna
  • Shopping mall
  • Steam room

Family friendly

  • Baby bath
  • Changing table
  • Laundry facilities
  • Playground
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Wedding services

Business services

  • 24-hour business center
  • 7 meeting rooms
  • Computer station
  • Conference center

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (16 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (43 inches high)
  • Pool access ramp on site
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 25 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2000
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 42-inch smart TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Sauna
The following facilities are closed on Friday and Saturday:
  • Sauna

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 9 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately BRL 58 per person
  • Valet parking fee: BRL 36 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Pool access available from 7:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Mercure Sao Paulo Vila Olimpia
Mercure Vila Olimpia
Mercure Vila Olimpia Hotel
Mercure Vila Olimpia Hotel Sao Paulo
Mercure Vila Olimpia Sao Paulo
Sao Paulo Vila Olimpia
Mercure Sao Paulo Vila Olimpia Brazil
Mercure Sao Paulo Vila Olimpia Hotel
Mercure Sao Paulo Vila Olimpia Hotel Brazil
Mercure Sao Paulo Vila Olimpia Hotel
Mercure Sao Paulo Vila Olimpia São Paulo
Mercure Sao Paulo Vila Olimpia Hotel São Paulo

Frequently asked questions

Is Mercure Sao Paulo Vila Olimpia pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Mercure Sao Paulo Vila Olimpia?

As of Nov 17, 2025, prices found for a 1-night stay for 2 adults at Mercure Sao Paulo Vila Olimpia on Dec 14, 2025 start from P 4,564.79, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Valet parking is available for BRL 36 per day.

What time is check-in at Mercure Sao Paulo Vila Olimpia?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at Mercure Sao Paulo Vila Olimpia?

Check-out is at noon.

Where is Mercure Sao Paulo Vila Olimpia located?

Located in Itaim Bibi, this hotel is within 1 mi (2 km) of Hospital e Maternidade São Luiz Unidade Itaim, Ibirapuera Park, and Shopping Vila Olimpia. JK Iguatemi Shopping Mall and University Anhembi Morumbi are also within 3 mi (5 km). Moema Station is 26 minutes by foot and Eucaliptos Subway Station is 27 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Mercure Sao Paulo Vila Olimpia Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 411 out of 865 reviews
Rating 8 - Good. 304 out of 865 reviews
Rating 6 - Okay. 108 out of 865 reviews
Rating 4 - Poor. 30 out of 865 reviews
Rating 2 - Terrible. 12 out of 865 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Ingrid

Liked: Cleanliness, staff & service, room comfort

Room review

The room was big and spacious and had everything we need. Only negative point is that the sofa bed wasn’t comfortable.
Stayed 2 nights in Mar 2024

8/10 Good

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mercure Hotel it is very well Located in a good area with lots of shops and restaurants nearby. The rooms are good size with comfortable mattresses and the bathroom has a shower with good shower pressure and amenities like shampoo, conditioner, hairdryer etc. The staff is very friendly and welcoming.
Stayed 1 night in Sep 2025

10/10 Excellent

Marco César Jorge dos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Melhor café da manhã em hotéis nesta categoria. Meu quarto era bem amplo.
Stayed 2 nights in Sep 2025

10/10 Excellent

Carina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quarto confortável, funcionários atenciosos e bem localizado na vila Olímpia.
Stayed 1 night in Aug 2025

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast
Stayed 1 night in Jul 2025

10/10 Excellent

JULIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nota 10

Tudo excelente.
Stayed 3 nights in Jul 2025

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente custo benefício! Quarto impecável!
Stayed 1 night in Apr 2025

8/10 Good

Maria Luisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bom custo benefício

Gosto de me hospedar neste Hotel porque é bem localizado, cama confortável e excelente Café-da-manhã. Os funcionários são atenciosos e solícitos e te atendem imediatamente. A cafeteira estava com mal funcionamento e foi trocada. O problema dos quartos do Mercure são os espelhos na porta do armário que fica ao lado da cama, pertubando o sono e impedindo que a gente possa checar a roupa antes de sair. É problema velho e fácil de resolver.
Stayed 3 nights in Jun 2025

8/10 Good

Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito Bom
Stayed 1 night in Jun 2025

8/10 Good

Fabíola

Liked: Cleanliness, staff & service, room comfort
Foi boa
Stayed 1 night in May 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ótimo

Estadia boa e bem localizada. Equipe simpática e prestativa.
Stayed 1 night in May 2025

10/10 Excellent

NOEMIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Votarei com certeza.

Localização excelente.
Stayed 3 nights in May 2025

8/10 Good

MARIA

Liked: Staff & service

Sempre um bom hotel!

É sempre um bom hotel para se hospedar em SP. Excelente localização, muitos lugares acessíveis, restaurantes, bares, local tranquilo e silencioso. Entretanto, precisei de pedir a troca dos travesseiros, muito desconfortáveis e a duchinha higiênica estava com vazamentos. Mas são questões pontuais, facilmente corrigíveis! Recomendo!
Stayed 1 night in May 2025

10/10 Excellent

Luiza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fomos em 3 adultos , 1 casal com filho adulto, e a acomodação foi excelente. Quarto amplo, com subdivisão de outro quarto (suite) com sofá cama de casal. Excelente para dar conforto e independência
Stayed 2 nights in Apr 2025

6/10 Okay

Renata

Liked: Cleanliness, room comfort
Disliked: Staff & service
O hotel estava cheio e apenas com dois elevadores funcionando. Os atendentes não eram muito gentis. Tive um problema com uma cobrança indevida no frigobar.
Stayed 2 nights in Apr 2025

10/10 Excellent

vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estadia otima

Roupa de cama e colchões otimos! Unica coisa que achei inconveniente foi os funcionários batendo pra encher frigobar. O funcionário super educado e simpatico, mas estava me arrumando. Isso tem q ser feiro quando nao tem ninguem.
Stayed 1 night in Apr 2025

4/10 Poor

Henrique

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Velho, mal conservado. Não vale.

Hotel velho. Quarto com leds queimados, televisão velha, travesseiro velho. O chuveiro não fica morno, vc seleciona o meio e ele alterna entre calota polar e água fervente que te mata queimado. Uma decepção e muito abaixo do padrão Mercure.
Stayed 1 night in Feb 2025

10/10 Excellent

Raphael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente custo benefício e localização.

É um hotel para quem busca um local com excelente localização, próximo a quase todos os principais pontos turísticos da cidade e com um preço justo. Quartos espaçosos, café da manhã bem funcional e nutritivo (sem luxos). Recomendo e tentarei voltar sempre que for a SP.
Stayed 3 nights in Jan 2025

8/10 Good

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ótimo hotel!

Quarto moderno, limpo e organizado. Cama extremamente confortável. Equipe de limpeza excelente. Café da manhã excepcional! Piscina e academia muito boas.
Stayed 6 nights in Jan 2025

10/10 Excellent

marcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Localização muito boa
Stayed 1 night in Dec 2024

10/10 Excellent

Rosiana

Muito boa! Hotel muito bem localizado, agradável, bom café da manhã.
Stayed 4 nights in Nov 2024

10/10 Excellent

Geraldo

Liked: Cleanliness, staff & service, amenities
Poucos elevadores
Stayed 3 nights in Nov 2024

10/10 Excellent

Aline Fátima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Segunda casa

Ja é segunsa vez que me hospedo no Mercure e eu simplismente amo!!! A unica coissa que adicionairoa seria ter mais opcoes de lanche e outras refeicoes no cardapio. Sei que o restaurante é à parte, mas quando pegamos epoca de feriado, muitas lojas ali ao redor estao fechadas e restaurante é muito bom, mas nao tem muitas opcoes de lanches.
Stayed 4 nights in Nov 2024

10/10 Excellent

Guilherme H

Liked: Staff & service

Custo benefício e localização

Recepção atendimento nota 10 Danieli muito atenciosa
Stayed 1 night in Oct 2024

4/10 Poor

RODOLFO

Disliked: Staff & service, property conditions & facilities, room comfort

Má experiência....

Pior banho de hotel que já tomei. Pouca água saindo da ducha e demora pra aquecer. Solicitei travesseiros adicionais e não recebi (nem satisfação deram). Qdo cheguei e ainda na primeira troca de toalhas fiquei sem toalhas de rosto, pois não disponibilizaram. No café da manhã o pessoal que recolhe a louça escolheu usar a mesa de suporte que já estava junto à minha. Pensa numa zoeira de talher batendo em louça, bem como louça batendo em louça, no meu ouvido durante o meu café. E olha que o salão não estava cheio. Poderia ter sido feito numa mesa vazia, tranquilamente. Ausência total de acolhimento do pessoal da recepção. A gente sabe que o horário de check-in é às 14 hs, mas quando a gente chega mais cedo, e cansado da viagem, queremos perceber pelo menos uma boa vontade, por parte dos atendentes, em nos encaixar o quanto antes nas acomodações. Não foi o que tivemos. Pelo contrário, houve uma ênfase em nos lembrar o horário contratual de entrada... (achei o Ó). Não pretendo voltar...
Stayed 1 night in Oct 2024