Mercure Sao Paulo Pamplona Hotel

Property class: 4

Choose dates to view prices

Reviews

8.2 out of 10
Very good
Located close to Paulista Avenue and São Paulo Museum of Art, Mercure Sao Paulo Pamplona Hotel provides a terrace, a garden, and dry cleaning/laundry services. The on-site restaurant, BOULANGERIE CARIOCA, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, with speed of 500+ Mbps (good for 6+ people or 10+ devices), and guests can find other amenities such as a gym and conference space.

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Room, 1 King Bed

A modern hotel room with a large bed, a bedside table, a wardrobe, and a view of the city through sheer curtains.

Superior Room, 1 King Bed

8.4 out of 10
Very good
(38 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege, Superior Room, 1 Double Bed

A hotel room with a large bed, a bedside table, a wall-mounted air conditioner, and a window with curtains.

Privilege, Superior Room, 1 Double Bed

  • City view
  • 42 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Mobility Accessible

A small dog sitting on a blue chair with a metal base in a room with wooden flooring and light blue walls.

Superior Room, 1 Double Bed, Mobility Accessible

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 3 Twin Beds

Room

Superior Room, 3 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Room, Multiple Beds

A modern hotel room with a large bed, a smaller bed, a TV, and a chair.

Superior Room, Multiple Beds

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Twin Room, 2 Twin Beds

A hotel room with two beds, a purple ottoman, a chair, and a wall-mounted artwork.

Standard Twin Room, 2 Twin Beds

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 42 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Located in Jardins, a neighborhood in São Paulo, Mercure Sao Paulo Pamplona Hotel is in the entertainment district and near a boardwalk/promenade. Oscar Freire Street and Paulista Avenue are notable landmarks, and travelers looking to shop may want to visit Shopping Cidade São Paulo and Paulista Shopping Center. São Paulo Museum of Art and Municipal Theatre of São Paulo are two other places to visit that come recommended. Visit our São Paulo travel guide
Map
Rua Pamplona 1315 - Jardins, São Paulo, SP, 1405002

What's nearby

  • A cityscape with high-rise buildings, a clear street, and a sunset sky.
    Oscar Freire Street
    6 min walk - 0.6 km
  • A city street with tall modern buildings, palm trees, and a busy traffic scene.
    Paulista Avenue
    9 min walk - 0.8 km
  • A modern building with a red facade and a glass extension.
    São Paulo Museum of Art
    11 min walk - 1.0 km
  • A cityscape with a large park, a lake, and a bridge.
    Ibirapuera Park
    19 min walk - 1.6 km
  • Shopping Cidade São Paulo
    11 min walk - 1.0 km

Getting around

  • Sao Paulo Hebraica-Reboucas Station
    7 min drive
  • Trianon-Masp Station
    9 min walk
  • São Paulo (CGH-Congonhas)
    17 min drive

Restaurants

  • Veridiana
    2 min walk
  • Colibri Padaria Artesanal
    3 min walk
  • Seu João Bar & Restaurante
    3 min walk
  • Trattoria do Sargento
    1 min walk
  • Chiisai Izakaya
    3 min walk

About this property

Mercure Sao Paulo Pamplona Hotel

  • Upscale hotel near Oscar Freire Street
  • Located close to Paulista Avenue and São Paulo Museum of Art, Mercure Sao Paulo Pamplona Hotel provides a terrace, a garden, and dry cleaning/laundry services. The on-site restaurant, BOULANGERIE CARIOCA, offers breakfast, lunch, and dinner. In addition to a gym and conference space, guests can connect to free in-room WiFi, with speed of 500+ Mbps (good for 6+ people or 10+ devices).
  • You'll also enjoy perks such as:
    • An outdoor pool along with sun loungers
    • Buffet breakfast (surcharge), valet parking (surcharge), and express check-out
    • A water dispenser, a 24-hour front desk, and coworking spaces
    • A living plant wall, tour/ticket assistance, and a porter/bellhop
  • Room features
  • All 64 rooms include comforts such as laptop-friendly workspaces and air conditioning, as well as perks like late night room service and free WiFi.
  • Extra conveniences in all rooms include:
    • Recycling and LED light bulbs
    • Bathrooms with rainfall showers and eco-friendly toiletries
    • 55-inch Smart TVs with cable channels
    • Wardrobes/closets, free infant beds, and electric kettles

Awards and affiliations

  • Sustainability Certifications
  • This property is certified by this third-party sustainability certification scheme: Green Key (Foundation for Environmental Education). For more information on what this certification requires and verifies, please visit their website.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered valet parking on site (BRL 35 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; BRL 73 per person
  • A restaurant

Restaurants on site

  • BOULANGERIE CARIOCA

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 1,076 square feet of conference space
  • Coworking space
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1"on-site accessible parking spaces 1", on-site accessible parking spaces
  • Braille/raised signage
  • Elevator (32 inch wide door)
  • Handrails in stairways (35 inches high)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (29 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 17 floors
  • Banquet hall
  • Built in 1992
  • Living plant wall
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Traditional architecture
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels

Food and drink

  • Champagne service
  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Desk chair
  • Energy-saving switches used
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of BRL 100 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 33 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for BRL 105.0 per night
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately BRL 73 per person
  • Covered valet parking fee: BRL 35 per night
  • Pet fee: BRL 100 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: BRL 105.0 per night
  • Service fee: BRL 5 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Mercure Sao Paulo Pamplona Hotel have a pool?

Yes, this property has an outdoor pool.

Is Mercure Sao Paulo Pamplona Hotel pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 33 lbs per pet. There's a fee of BRL 100 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Valet parking is available for BRL 35 per night.

What time is check-in at Mercure Sao Paulo Pamplona Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Mercure Sao Paulo Pamplona Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Mercure Sao Paulo Pamplona Hotel located?

Located in Jardins, this hotel is within a 10-minute walk of Oscar Freire Street, Paulista Avenue, and Shopping Cidade São Paulo. São Paulo Museum of Art and Nove de Julho Hospital are also within 1 mi (2 km). Trianon-Masp Station is 9 minutes by foot and Brigadeiro Station is 18 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Mercure Sao Paulo Pamplona Hotel Reviews

8.2

Very Good

8.4

Cleanliness

8.6

Location

8.4

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 369 out of 839 reviews
Rating 8 - Good. 281 out of 839 reviews
Rating 6 - Okay. 121 out of 839 reviews
Rating 4 - Poor. 35 out of 839 reviews
Rating 2 - Terrible. 33 out of 839 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a great stay and location. Hotel staff very friendly and awesome services
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was affordable, clean, and in a great location near good restaurants and activities in the city.
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Tooms is nice and spacious Location is fantastic within the Jardins area. Lastly the staff went out of their way to make the stay as pleasant as possible.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel, nice and central

Good hotel, very central and in a nice area. Walking distance to all main tourist attractions and also some nice little local restaurants within quick walking distance
Stayed 4 nights in Apr 2025
Verified review

8/10 Good

Disliked: Property conditions & facilities
Good size room and very nice breakfast. Everything worked well, but the hotel is run down and in need of repair.
Stayed 4 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Helpful staff
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Comfortable hotel in nice area.

Very friendly staff, comfortable room with a very comfortable bed, the bathroom was fine but could benefit from renovation. Breakfast was basic but very nice - enough variety of hot and cold food. Good location in safe area.
Stayed 3 nights in Dec 2023
Verified review

6/10 Okay

Convenient location at a reasonable price. However, the hotel is old and in need of an upgrade. Rooms are a bit run down.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was in an excellent location. close to the metro and shopping. Very clean. Staff very helpful. Would definitely stay again or recommend anyone to stay there
Stayed 9 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service, beyond compare

The desk manager was very kind and super helpful - many thanks to Vittoria! The room was perfect and location ideal. A very xute pool and delicious buffet that includes jot food. All the staff was excellent in fact.
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, spacious room, okay breakfast

I was quite happy with my stay at Mercure Pamplona. The room is very spacious and comfortable, the location is excellent - near attractions, metro and good restaurants - and teh condition of the facilities is great. I would only say that hot food options for breakfast are not the best. But this may be a case of preference only. I would be more than happy to stay there again nonetheless.
Stayed 3 nights in Oct 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The room did not have the three beds set up. But they were very good about bringing one up. The staff was very friendly. The breakfast was excellent very noisy because of construction and we were not told the pool was not available before we checked in. I don’t think the neighborhood was very nice, but you could walk to very nice supermarket.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Big and clean room, good location
Stayed 6 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Excelente.
Stayed 3 nights in Oct 2025
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
The accommodation was satisfactory, but the paint fumes from the restaurant renovation inside were so strong that I felt dizzy after just a few minutes.
Stayed 6 nights in May 2025
Verified review

6/10 Okay

Liked: Staff & service, amenities
The property needs some renovation especially in the bathroom.The food in the restaurant I did not like it.Did dine the first and did never go back for dinning.
Stayed 5 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My stay

My stay overall was solid. There was some miscommunication a couple times with the front desk involving multiple workers depending on the time you caught them. Checking in one of the rooms had a few things not prepared.
Stayed 6 nights in Jul 2024
Verified review

2/10 Terrible

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Terrible! Hotel is being refurbished, and there's noise and dust everywhere! Also I've choose the hotel to use the pool, and guess what? Pool is closed, also gym! Terrible, terrible!
Stayed 2 nights in Jan 2025
Verified review

6/10 Okay

Disliked: Cleanliness
A bit old and not very clean. I saw some stains on sofa and got flea bite from the pillow on the bed.
Stayed 3 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in e check out rápidos, camas confortáveis, quarto impecável e café da manhã sensacional, realmente maravilhoso.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
Boa localização, café da manhã ok. Quarto estava com o chão sujo, com bastante poeira. Porém, solicitei a troca e fui prontamente atendida.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gostei muito do atendimento, espaço, quarto, café da manhã e localização
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cafe da manhã incrível! Banho maravilhoso!
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
o hotel e bem localizado, bem honesto para o que ele se propõe. Essa e a segunda vez que me hospedo e no próximo ano voltarei...
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Limpeza muito ruim
Stayed 5 nights in May 2026