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Hotel Windsor Suites

3.0 star property
Escape to a haven of relaxation in a vibrant city setting. Savor delicious meals, rejuvenate at the spa or explore nearby attractions.

Choose dates to view prices

Experience the heart of the city at Hotel Windsor Suites, with its tranquil garden and relaxing spa. Enjoy a meal at the on-site restaurant, connect with in-room WiFi, or unwind at the bar - guests appreciate these amenities along with an area shuttle and concierge services.

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
  • Bar

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Double or Twin Room

Premium bedding, in-room safe, blackout drapes, free WiFi

Double or Twin Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
LCD TV
Premium bedding
Blackout drapes/curtains
Deep soaking bathtub
Rainfall showerhead
Private bathroom
Daily housekeeping
  • City view
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Quadruple Room

Premium bedding, in-room safe, blackout drapes, free WiFi

Quadruple Room

Highlights

Air conditioning
LCD TV
Premium bedding
Blackout drapes/curtains
Deep soaking bathtub
Rainfall showerhead
Private bathroom
In-room safe
  • City view
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds OR 4 Twin Beds

View all photos for Family Room, 2 Bedrooms (2 Bathrooms)

Premium bedding, in-room safe, blackout drapes, free WiFi

Family Room, 2 Bedrooms (2 Bathrooms)

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
Rainfall showerhead
Private bathroom
Deep soaking bathtub
  • City view
  • 75 sq m
  • 1 bedroom
  • Sleeps 7
  • 7 Twin Beds
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About the neighborhood

Located in Downtown Santiago, a neighborhood in Santiago, Hotel Windsor Suites is near a metro station. Travelers who have shopping on the agenda can visit Costanera Center and Parque Arauco Mall. Looking to enjoy an event or a game while in town? See what's happening at Movistar Arena or Hipodromo Chile. Visit our Santiago travel guide
Map
Victoria Subercaseaux 65, Santiago, Region Metropolitana, 8320154

What's nearby

  • Time to say goodnight to a lovely spot. Bruno our waiter was excellent as well.
    Lastarria District
    2 min walk - 0.2 km
  • Santa Lucia Hill featuring heritage elements, street scenes and heritage architecture
    Santa Lucia Hill
    3 min walk - 0.3 km
  • View of Plaza de Armas (Santiago de Chile, Chile); Shutterstock ID 72632002
    Plaza de Armas
    10 min walk - 0.9 km
  • Catholic University Clinical Hospital
    4 min walk - 0.4 km
  • Santiago Town Square
    12 min walk - 1.0 km

Getting around

  • Matta Station
    4 min drive
  • Catholic University Station
    5 min walk
  • Santiago Intl. Airport (SCL)
    20 min drive

Restaurants

  • Le Bistrot
    2 min walk
  • Dómestico
    3 min walk
  • Casa Lastarria
    3 min walk
  • José Ramón 277: Chopería & Sanguchería
    3 min walk
  • Far Away
    1 min walk

About this property

Hotel Windsor Suites

Hotel near Costanera Center
A terrace, a garden, and dry cleaning/laundry services are just a few of the amenities provided at Hotel Windsor Suites. Treat yourself to a massage at the onsite spa. The on-site restaurant offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a bar and a business center.
You'll also find perks like:
  • An area shuttle, free newspapers, and meeting rooms
  • A 24-hour front desk, luggage storage, and concierge services
  • Tour/ticket assistance, a front-desk safe, and an elevator
Room features
All guestrooms at Hotel Windsor Suites boast perks such as premium bedding and air conditioning, as well as amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers or deep soaking bathtubs
  • Daily housekeeping and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Area shuttle

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • Elevator

More

  • 1 building
  • 8 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV

Food and drink

  • Limited room service

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10000 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 10000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

Property is also known as

Hotel Windsor Santiago
Windsor Santiago
Hotel Windsor
Hotel Windsor Suites Hotel
Hotel Windsor Suites Santiago
Hotel Windsor Suites Hotel Santiago

Frequently asked questions

Is Hotel Windsor Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Hotel Windsor Suites?

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Windsor Suites?

Check-out is at noon.

Where is Hotel Windsor Suites located?

Located in Downtown Santiago, this spa hotel is steps from Santa Lucia Hill, and 2.9 mi (4.6 km) from Costanera Center. Lastarria District and Gabriela Mistral Cultural Center are also within 5 minutes. Catholic University Station is only a 5-minute walk and Santa Lucia Station is 6 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Windsor Suites Reviews

7.2

Good

7.8

Cleanliness

8.0

Location

7.4

Staff & service

6.6

Property conditions & facilities
Rating 10 - Excellent. 41 out of 176 reviews
Rating 8 - Good. 63 out of 176 reviews
Rating 6 - Okay. 40 out of 176 reviews
Rating 4 - Poor. 18 out of 176 reviews
Rating 2 - Terrible. 14 out of 176 reviews

Reviews

6/10 Okay

Verified traveler

Liked: Staff & service
Es un hotel antiguo que se quedó en sus mejores años. Guardapolvos de pluma it, cerámicos quebrados, la gente del aseo nunca respetó el “no molestar”. Ya me había quedado ahí años atrás y por eso volví pero después de esta estadía creo que ya no más.
Stayed 5 nights in May 2022

8/10 Good

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amplio y tradicional

Habitación grande, pulcritud en general dentro de la habitación, jabones y shampoo pequeños de cortesia. Frigobar funcionando, camas amplias (faltaban respaldos,se corrian al apoyarse), ventanas anti ruido exterior. En general muy comodo.
Stayed 1 night in Mar 2022

10/10 Excellent

MARTHA CECILIA RESTREPO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quarantine restricted freedom of movement
Stayed 10 nights in Sep 2021

4/10 Poor

Jacobus

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Terrible check-in

My check-in was terrible (on 1 June 2021 at 630pm). The woman refused to speak 1 word in English and at the same time she didn't even say "welcome" in Spanish. In fact, the only thing she said was "eight floor" in Spanish. She didn't give me the wifi password and she didn't explain the breakfast arrangements to me (which I found out the next morning was very important as they bring it to your room at a certain time and you don't have it in the dining hall as usual). The airconditioners in nearly all the rooms have their knobs removed so that guests cannot use this feature (despite the hotel advertising that it has airconditioning), so beware of that as well when you book a hotel in summer or in the middle of winter. To the owner of this hotel: Please invest in friendlier and more helpful staff that also speak at least some basic English, if you want people to come and stay at your hotel.
Stayed 1 night in Jun 2021

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención del personal del Hotel. Fueron solo dos noches y viaje de trabajo. Lo importante era descansar y se logro.
Stayed 2 nights in May 2021

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Todo excelente
Stayed 4 nights in May 2021

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Todo bien y rápido No dejan llevar personas de visita durante el día
Stayed 6 nights in May 2021

10/10 Excellent

José Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelencia

Un lugar tranquilo y apacible para descansar.
Stayed 7 nights in Mar 2021

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena atención
Stayed 1 night in Apr 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and worthy what it charges - excellent hotel to stay in a business trip, as it was my case
Stayed 2 nights in Mar 2021

10/10 Excellent

Amr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice place
Stayed 1 night in Feb 2021

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena estadía

Muy bien, buena atención y prestancia a la atención del pasajero
Stayed 2 nights in Jan 2021

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El desayuno fue maravilloso. La Habitación linda y espaciosa, la temperatura muy alta.
Stayed 1 night in Jan 2021

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Acabamento deixou a desejar. Mofo no teto e nas paredes. Pessoal da limpeza muito atencioso, na recepção nem tanto. Não consegui ficar todos meus 14 dias que paguei por problemas pessoais e não me reembolsaram os dias restantes. É barato e bem localizado, apenas.
Stayed 14 nights in Dec 2020

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy Buena Relación Precio- Calidad

Me encanto. Si bien no es un edificio nuevo y de lujo esta en un lugar privilegiado. Las habitaciones grandes muy grande... Limpio!!! Y el personal muy amoroso..!!! Me hicieron huevos de desayuno!! Siempre pedir una Habitación con vista al Cerro Santa Lucía
Stayed 1 night in Dec 2020

6/10 Okay

IGC

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
While the employees were nice people, the services not so much! Cleanliness is subpar, it feels like it hasn't been renovated in 30-40 years and the furniture looks just as old, linnens and towels and everything else is old and used. Didn't have a chance to try the breakfast so can't comment on that. Location seems OK.
Stayed 3 nights in Dec 2020

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Todo perfecto

Habitación amplia
Stayed 2 nights in Dec 2020

10/10 Excellent

Thunyadul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

We've arrived very early in the morning but the hotel staff was allowed us for early check in. Although, when we've been there, it's very spooky, feel not safe at all. But, it's very lovely area with the arts and stroll, and it's very safe. It's very convenient to walk around the city from the hotel, or take a metro.
Stayed 2 nights in Mar 2020

10/10 Excellent

JOEDNA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendo

Hotel cult com excelente atendimento e limpeza. Localização privilegiada próximo ao bairro Lastaria. Café da manhã básico.
Stayed 7 nights in Feb 2020

10/10 Excellent

Ruben Emilio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy lindo lugar, muy amplias las habitaciones. Muy buena la atención y jubilación.
Stayed 8 nights in Feb 2020

8/10 Good

Paulino

Liked: Cleanliness, staff & service, property conditions & facilities

Boa

Foi boa. Hotel simples porém muito bem localizado. Ótimo custo benefício.
Stayed 4 nights in Feb 2020

8/10 Good

André Ricardo Lucas

Liked: Cleanliness, property conditions & facilities, room comfort

Poderia ser melhor

O hotel tem uma excelente localização. Viajamos em um grupo de nove pessoas. Os quartos de casal eram excelentes. Quartos amplos e confortáveis. Porém 5 pessoas do nosso grupo ficaram em um quarto denominado familia. Esse quarto era divido em duas acomodações mas para a nossa surpresa ar condicionado somente em uma das partes. Se não bastasse a agua no chuveiro não esquenta. Quando questionados a recepção do hotel nos disse que nada poderiam fazer. Outro destaque negativo é o café da manhã. Simplesmente terrível. Nao tem frutas. O suco é de pó. Apenas pão de forma com apresentado (presunto de segunda categoria) e queijo. Quase não a reposição. O café é do tipo Nescafé. Não oferecem um bolo. Absolutamente nada.
Stayed 7 nights in Jan 2020

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel location is convenient but hotel seems run down and lack of maintenance. While the manager and staff are helpful but couldn’t do much.
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities

Não recomendo

Se puder, fique em outro hotel. Não recomendo, fiquei insatisfeito com o hotel.
Stayed 8 nights in Jan 2020

2/10 Terrible

Judith

Disliked: Staff & service
FATAL! Cancelé mi reservación con 1 mes anticipado a la estadía. La razón: la situación social de Chile. El hotel se negó a reembolsar el pago que ya había hecho. Alegaron que en Chile la situación era normal. Escribí correo electrónico directamente al Hotel. Nunca me contestaron. Tampoco me han devuelto NADA del dinero. La reservación pagada era por 2 noches. No quiero ni pensar cómo sería el trato a los clientes. NO LO RECOMIENDO A NADIE.
Stayed 2 nights in Dec 2019