Sheraton Santiago Hotel and Convention Center, in the city's heart, offers a welcome escape from urban bustle. Unwind in the sauna or steam room, enjoy international cuisine at four restaurants, and relax in indoor/outdoor pools and garden spaces. Free WiFi throughout.
Located in Providencia neighborhood, Sheraton Santiago Hotel and Convention Center is connected to the convention center. Travelers who have shopping on the agenda can visit Costanera Center and Parque Arauco Mall. Traveling with kids? Consider Chilean National Zoo and Gabriela Mistral Cultural Center. Spend some time exploring the area's activities, including skiing and golfing. Visit our Santiago travel guide
Ave Santa Maria 1742, Santiago, Region Metropolitana, 1742
What's nearby
Santiago Metropolitan Park
3 min walk - 0.3 km
Sculpture Park
6 min walk - 0.6 km
Costanera Center
17 min walk - 1.4 km
Clínica Indisa
3 min walk - 0.3 km
Municipal Market of Providencia
10 min walk - 0.9 km
Getting around
Hospitales Station
6 min drive
Pedro de Valdivia Station
14 min walk
Santiago Intl. Airport (SCL)
22 min drive
Restaurants
Lobby Bar
2 min walk
El Cid Restaurant
2 min walk
Meeting Cafe
8 min walk
Bahia Providencia
8 min walk
Lusitano
8 min walk
About this property
Sheraton Santiago Hotel and Convention Center
Upscale family-friendly hotel near Costanera Center
Consider a stay at Sheraton Santiago Hotel and Convention Center and take advantage of a poolside bar, a free grocery shopping service, and a terrace. For some rest and relaxation, visit the sauna or the steam room. At the 4 on-site restaurants, enjoy lunch, dinner, light fare, and international cuisine. In addition to a coffee shop/cafe and a garden, guests can connect to free WiFi in public areas, with speed of 25+ Mbps.
You'll also enjoy perks such as:
An indoor pool and an outdoor pool
Limo/town car service, buffet breakfast (surcharge), and bike rentals
Self parking (surcharge), an electric car charging station, and luggage storage
An off-leash area, a ballroom, and a 24-hour front desk
Guest reviews speak highly of the helpful staff
Room features
All 379 rooms boast comforts such as 24-hour room service and premium bedding, in addition to perks like laptop-compatible safes and laptop-friendly workspaces.
More amenities include:
Heating and ceiling fans
Select Comfort beds, rollaway/extra beds (surcharge), and free cribs/infant beds
Bathrooms with tubs or showers and free toiletries
32-inch flat-screen TVs with premium channels
Recycling, daily housekeeping, and desks
Awards and affiliations
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.
Available in all rooms: WiFi (surcharge); wired internet (surcharge)
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi and wired internet
Parking and transportation
Electric car charging station on site
24-hour roundtrip airport shuttle (surcharge)
Area shuttle (surcharge) up to 50 km
Limo/town car service
Self parking on site (surcharge)
Wheelchair-accessible parking available
Food and drink
Daily buffet breakfast available 6:00 AM to 11:30 AM for a fee: CLP 11,000 for adults and CLP 11,000 for children
3 bars/lounges
4 restaurants
A coffee shop/cafe
A poolside bar
Coffee and tea in common areas
Snack bar/deli
Restaurants on site
El Bohio
El Cid Restaurant
El Jardin Coffee Shop
Lobby Bar
Things to do
Bicycle rentals
Children's pool
Gym
Indoor pool
Outdoor pool
Sauna
Ski storage
Steam room
TV in common areas
Family friendly
Children's pool
In-room crib
Indoor pool
Laundry facilities
Outdoor pool
Rollaway/extra bed (surcharge)
Snack bar/deli
Soundproofed rooms
Conveniences
24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Change of bedsheets (on request)
Concierge services
Dry cleaning/laundry service
Free grocery shopping service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Turndown service
Wedding services
Business services
7,578 square feet of conference space
Business center
Meeting room
Outdoors
Garden
In the mountains
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Braille/raised signage
Elevator
Grab bar in bathtub
Grab bar near toilet
Height-adjustable showerhead
Low-height counter and sink
Low-height electrical outlets in bathroom
Transfer shower
Visual fire alarm
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible bathroom vanity
Wheelchair-accessible business center
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
More
1 building
7 floors
Ballroom
Banquet hall
Comprehensive recycling policy
Rooftop garden
Smoking not allowed
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options
Room amenities
Bedroom
Blackout drapes
Free crib
Premium bedding
Rollaway/extra bed (surcharge)
Select Comfort mattress
Bathroom
Bathrobes
Bathtub or shower
Free toiletries
Hair dryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels provided
Entertainment
32-inch flat-screen TV with premium cable channels
Pay movies
Food and drink
24-hour room service
Free bottled water
Minibar
More
Air conditioning (climate-controlled)
Ceiling fan
Desk
Heating (climate-controlled)
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone
Recycling
Soundproofed rooms
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Renovations and closures
The following facilities or services will be unavailable from February 27 2026 to February 27 2026 (dates subject to change):
One of the swimming pools
The following facilities are closed on Monday:
Outdoor pool
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of CLP 81000 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
An off-leash area is available
Children and extra beds
Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CLP 30000.0 per stay
Free cribs are available on request at the property
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).
We have included all charges provided to us by the property.
Optional extras
Fee for buffet breakfast: approximately CLP 11000 for adults and CLP 11000 for children
Fee for in-room wireless internet: CLP 0 per day (rates may vary)
Fee for in-room wired internet: CLP 0 per day (rates may vary)
Airport shuttle fee: CLP 35000 per vehicle (one way)
Pet fee: CLP 81000 per pet, per stay
Service animals are exempt from fees
Rollaway bed fee: CLP 30000.0 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
We should mention
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Property is also known as
Hotel Sheraton Santiago
Santiago Sheraton
Santiago Sheraton Hotel
Sheraton Hotel Santiago
Sheraton Santiago
Sheraton Santiago Hotel
Sheraton Santiago Hotel Santiago
Sheraton Santiago Hotel and Convention Center Hotel
Sheraton Santiago Hotel and Convention Center Santiago
Sheraton Santiago Hotel and Convention Center Hotel Santiago
Frequently asked questions
Does Sheraton Santiago Hotel and Convention Center have a pool?
Yes, this property has an indoor pool, an outdoor pool, and a children's pool. One of the pools will be unavailable from February 27 2026 to February 27 2026 (dates subject to change).
How much does it cost to stay at Sheraton Santiago Hotel and Convention Center?
As of Mar 7, 2026, prices found for a 1-night stay for 2 adults at Sheraton Santiago Hotel and Convention Center on Mar 28, 2026 start from P7,424, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Sheraton Santiago Hotel and Convention Center pet-friendly?
Yes, cats and dogs are allowed at this property. There's a fee of CLP 81000 per pet, per stay. Service animals are exempt from fees.
How much is parking?
Self parking is available for a fee.
What time is check-in at Sheraton Santiago Hotel and Convention Center?
Check-in start time: 3:00 PM; Check-in end time: midnight.
What time is check-out at Sheraton Santiago Hotel and Convention Center?
Check-out is at noon.
Does Sheraton Santiago Hotel and Convention Center provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of CLP 35000 per vehicle applies.
Where is Sheraton Santiago Hotel and Convention Center located?
This family-friendly Santiago hotel is located in the mountains, within 1 mi (2 km) of Clínica Indisa and Costanera Center. Sculpture Park and Santiago Metropolitan Park are also within 10 minutes. Pedro de Valdivia Station is 14 minutes by foot and Manuel Montt Station is 14 minutes.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Sheraton Santiago Hotel and Convention Center Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Pool was amazing as was the bar and restaurant. Staff all went above and beyond in everything. Only (very minor) complaint - rooms need more charge ports.
Positive: Good, attentive staff. Nice pool area with plenty of different seating options. Excellent executive lunch option.
Negative: breakfast was not tasty, lacked variety (same options over 4 night stay), cut fruit was not fresh.
We booked this hotel pre-cruise as it was the hotel used by the cruise line for guests. We found the people (front desk, wait staff and housekeeping) to be friendly and outgoing. The breakfast buffet had many choices and the Lobby Bar was convenient for grabbing a meal or a snack. Word of advice, the pizza is large enough for two. The room was clean, shampoo, conditioner and body wash is readily available along with a body cream
The hotel is fantastic the stuff profesional duper clean beautiful facilities the restaurants are top we stay there highly recommended locations is premium view is fantastic stuff friendly and profesional 100% thank you very much
I came for a Congress atbthe hotel
The room was big, very comfortable.
The service was great.
The hotel is near two great shopping centers, so that was nice as I did not have time to go to the city centers.
Plenty of nice restaurants in a walking distance.
I would love to gome back !!
Very impressed by both the Sheraton and Santiago. The hotel was in a great location and service was first class and friendly!
John
Stayed 1 night in Jan 2024
10/10 Excellent
Donald
Mar 18, 2024
Incredible staff in a beautiful place
Donald
Stayed 1 night in Mar 2024
10/10 Excellent
Candido
Mar 14, 2025
Recommendation for the Sheraton Santiago
The property is spotless and well maintained, all the personnel is courteous and eager to help and go out the normal to make you feel welcomed. The bed is comfortable and spotless. The food and attention at the different restaurants are excellent. In short top notch and a bargain for the price.
A beautiful hotel and pool area. Wonderful rooms with all the amenities. The breakfast buffet was outstanding! Food and beverage service was great. The concierge told us about getting to the Immaculate Conception and the Japanese Garden that were nearby.