Search Residences in San Juan

"It’s very old, don’t expect anything fancy, good for 1 night, if that…. "

"The service at the beach was atrocious. "

"We got off a cruise and arrived early to spend the night and fly out the next day. We knew our room wouldn't be ready so we dropped off our bags and went to a bar and grill. We returned around 2:00pm and as expected our room still wasn't ready so we waited in the lobby. We had to stand around because there aren't many chairs to sit.There was a couple of dozen others who were also waiting. At 2:30, 3:00, 3:30 people were walking in and there rooms were ready, but not the ones who were waiting. It seems to me that housekeeping would be instructed to clean the rooms for people who are waiting first. The staff basically didn't give a damn. At 4:00pm, the advertised check in time, our room and many others were not ready. It was nearly 5:00pm before our room was ready. Judging by the people standing and waiting there was at least 10 rooms still not ready at 5:00pm. I paid extra to stay in a premium suite and was one of the last to be checked in. Not having the rooms ready by the 4:00pm check is completely unacceptable, inexcusable, and unforgivable. Greedy owners need to hire enough staff to have all rooms available by the 4:00pm. NEVER AGAIN WILL I STAY HERE!"

"We stayed here for two nights before our cruise. I was a bit worried after reading some of the recent reviews but our stay was nice. I don’t think the room was worth what we paid, but thousands of cruise ship customers and the world baseball championship the hotels are going to be overpriced. Staff was very friendly."

"Our preferred Marriott Bonvoy status with early checkin turned out to be a nightmare. Tired and hungry from travel all we wanted was to check in and they were behind by hours. We were not able to check in until 4:30. Not very happy to start our trip."

"Everything you need is right here at the location!!! I enjoyed myself, the only thing I can say is that my room got pretty cold because I’m anemic and they cannot/will not be able to change the thermostat. "

"N/A"

"The hotel room was amazing. While the hotel is in the process of remodel it’s still a large room with closet, dresser and room for hanging. Overall very impressed and will be back with the family to enjoy the water park and palomino island "

"Good rating (overall)"