Search Apart Hotels in San Juan

"Our bed was not very comfortable and there was only a very think blanket on the bed. We were freezing"

"Cleanliness is very good. The view of the ocean was great. The location worked well. Parking was a bit tricky to find the correct parking garage. It involves a quick right that isn't readily noticeable. GPS coordinates takes you past the correct self parking garage by 300-400 meters. I arrived on a Sunday at 3:35pm. The waiting area had about 20 people waiting to check in. The staff initially said check in is at 4pm. I asked if the room would be ready at 4pm or if more time would be required. It was then revealed the hotel had been completely booked since Thursday and maybe an additional hour to be sure the room was ready. Okay, It's a busy time of year; we had a car. We returned at 5:30pm; lobby had cleared and the room was ready. I noticed about 90 minutes later the room phone was not working. I called the hotel from my mobile number. Went through the automation promos. The phone rang 4 times and then there was a pick up and immediately human up. Happened twice. Hmm... At 9:30pm, I went to pull the covers back to find there was nothing to pull back. There was only a non-fitted sheet on the bed. I went to the front desk to request bed linen and report the phone issue. It was about an hour B4 the linens were brought to the room I recognize ocean air"s salt is damaging to materials. There were a few rusty thing in the room, lamp shade microwave and the back of the toilet. Upkeep may be as omewhat slow."

"Property could use updates. Smells moldy. Booked a stay Friday- Monday AM, house keeping only came once to empty trash. Had to request fresh towels, toilet tissue, bedding. Paid for parking, had to validate ticket for every exit. Upon checking I requested to speak with management to express my concerns, waited about 20-30 minutes. They stood in corner talking and looking at me, then proceeded to walk right by me. Nice young lady at the front desk witnessed this- took my complaint. Do not recommend. "

"If you want a off the wall grungy authentic puerto rican experience, have zero expectations here and you will enjoy yourself. Very laid back experience. "

"Amazing staff and property. Loved everything "

"Great place. Very walkable. The beach is very small and also the general public. Only thing I would complain about is the 1 wonky elevator "

"I loved it. The rooms were clean and pool area was clean. Staff members were very friendly and they made us feel welcomed. Definitely coming back"

"Stayed one night due to flight cancellation upon arrival no one was at desk to check in. While waiting other guests came to desk to tell us their rooms hadn’t been cleaned for three days, cable and internet were down, no towels, and no top sheet on beds. Mind you this is my check in experience. My husband went searching for desk person bartender told him she would eventually comeback. The desk person was only staff member there and was doing everything. Place was so dark we could see room numbers and another guest helped us find room. Place looks really nice but very understaffed and I was there just to sleep. After check out I received credit card alert that they charged me 26.00 US dollars for something and all I did was sleep there and left at 5:45am to return to airport. God only knows what that’s about. I’m disputing it with credit card company. Other guests in morning said guest in adjoining rooms partied all night and the got no sleep. Price seemed high for the realities of the hotel. I only stayed there because it’s close to airport. "

"Absolutely gorgeous hotel with outstanding service! Close to everything, excellent restaurants right in the hotel. Truly a 5 star resort! "