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"Amazing stay! It was a business trip, and I felt safe and comfortable after a long day of work."

"I liked the attentiveness of the reception staff."

"Awesome property. Staff are wonderful and very accommodating! "

"Staff was friendly and helpful. Good location and price was right. "

"The Gainsborough has a beautiful spa area and is very centrally and conveniently located in downtown Bath. The hotel stocks all rooms with soft drinks and water in the mini fridge (a nice touch), and the breakfast offerings are excellent, including both a continental buffet with a cooked to order option. The bar area of the hotel is small and was not well stocked during our visit. Also, some of the staff seemed new and unfamiliar (although polite) with the property, but the concierge as well as the front desk manager, Howard, were wonderful, and made what was a good stay into a great stay. The concierge's restaurant and tour recommendations were wonderful, and the front desk manager assisted our party of four with an issue we encountered with a rude and arrogant guest. The professionalism he demonstrated in handling the situation was commendable. We will be back. "

"I can't get enough of this place. I loved the style of the room and the lighting. The staff was very friendly and greeted me every time I entered. I wish I could live in the Z Hotel."

"Great stay 10/10"

"I spent three nights here whilst away for work, I got there late on the first night and a late check-in was no problems, the staff here are fantastic, really nice people and always happy to talk, the hotel is in nice grounds with horse fields out the front, I went for a run around the local area and it was nice. The room itself was very large, and a little dated but comfy enough, it had some comfy chairs that I could use for watching TV rather than having to sit on the bed which I like. The bathroom was clean. That was plenty of parking. The pool was nice, tiny but nice, sauna was good and the steam room was out of service, i couldnt swim on one of the days due to a problem with the pool chemicals but the day i did swim it was good. I took an early morning walk around the lake out the back of the hotel and it was very nice, it was conveniently located for me whilst working in Southampton and very reasonably priced. I will be back for sure. "

"Excellent value for money including restaurant prices."