Hotels with Swimming Pool in Saint-Augustin, Île-de-France

"Zero customer service and the front desk staff were not friendly and definitely not welcoming at all. The location was good and convenient. "

"This hotel was lovely, fresh bedding and towels every day. A nice continental breakfast in the morning and the bar served food until quite late which was handy and the bar alway felt very magical with the music and changing scenes that look like windows. The staff were very helpful, especially when my little girl wasn’t feeling well, they gave me directions to the nearest pharmacy (10min walk) so I could get some paracetamol. We enjoyed our stay here."

"I genuinely don’t even know where to begin—this was, without exaggeration, the worst hotel experience of my life. What was supposed to be a magical trip for my daughter’s birthday turned into a complete disaster, entirely because of this hotel. Dream Castle Hotel advertises itself as a 4-star property, but that is beyond misleading—it doesn’t even meet the most basic standards of a roadside motel. From the moment we arrived, everything went wrong. After an exhausting eight-hour flight with two young children, we arrived hoping for at least a bit of understanding or basic human decency. Instead, we were met by the worst front desk representative I have ever encountered. She was incredibly rude, dismissive, and completely unwilling to help. She refused to let us check in even a minute before 3 PM—no flexibility, no empathy, nothing. My children were so exhausted they were literally sleeping on the lobby couch, and she showed absolutely no concern. The hotel itself is extremely outdated, poorly maintained, and honestly just dirty. Everything feels old, worn down, and neglected. The amenities are in terrible condition, and cleanliness clearly isn’t a priority here. At one point, I grabbed a sandwich from the bar and it was completely frozen inside with the frozen chicken you couldn’t bite on. The fridge in our room was not working upon arrival and when I called to fix it, it was not fixed at all ,nobody even came. Avoid this place at all costs."

"Wasn’t worth what I paid for. Room run down, staff unfriendly and pool closed. I literally chose this place over the other for the pool."

"Hotel is a little tired but great location and good facilities."

"It’s a basic hotel that has all you need. I only stay in my hotel to rest my head for a few hours, shower and back out. It’s not a bad walk from the hotel to the park. Cheap and cheerful. Staff are helpful and friendly. The theming of the hotel is brilliant. A must for any cars fan. Breakfast had a lot of variety. I’d stay again, especially if on a budget."

"Great location. No notes."

"Vraiment trop bruyant. Des portes qui claquent toutes la nuit. Nous avons très mal dormi "

"Excellent location and well maintained hotel. Rooms clean with a small kitchen, perfect for family trip."