Riviera Maya hotel rooms a the Bahia Principe

"Stayed 3 nights for my birthday and this was by far the best customer service experience I’ve had while traveling. Rooms were clean, hotel staff were very attentive to our needs. My husband got sick in the middle of the night, needed a quick linen change and they were right on it. They gave us a courtesy call in the morning to check in to make sure he was ok and find out if he wanted to see the onsite doctor. The only thing I can say needed improvement was the drinks and the food at the Mexican restaurant. I wasn’t too thrilled with the selection. But, once again with good customer service, it was easily addressed. I would definitely choose Unico for future travel at any of their destinations."

"Catalonia Riviera Maya can be a good option if you’re visiting Quintana Roo on a budget, but there are a few things to keep in mind before booking. First, there isn’t a traditional beach—just a small bay where you can swim. It’s still enjoyable, but it may not meet expectations if you’re looking for long sandy stretches. Restaurant reservations are quite limited. For example, during our 9-night stay, we were only able to book 4 dinners. You can try going to the restaurants around 6 PM to check for last-minute availability (often around 9 PM), but it’s not guaranteed. Also, meals are restricted to one appetizer, one main course, and one dessert per person. Rooms are decent if you book a deluxe option, though they could definitely use some renovations. The resort grounds are well-maintained, and most of the staff are friendly, though we did encounter a few less welcoming interactions. Food overall is average—definitely edible, but not a highlight of the stay. On the positive side, the spa and gym facilities are excellent. The Italian restaurant stood out with great service, especially from Alejandra and Lucas. Overall: A decent budget-friendly resort with some trade-offs, especially in dining and beach quality."

"The pool was nice"

"Beautiful grounds and lots of wildlife. Food at the buffets was hit and miss. Steakhouse restaurant was great! Some staff were very polite and helpful, and some seemed like the guests just being there was a burden. Sargassum had made its way past the barrier a couple days into our stay, but the staff worked hard for a few days to get the beach area cleaned."

"Un súper hotel"

"This is our favorite resort in Riviera Maya. Every trip is fantastic. The staff are amazing. We would visit to see Maria at the Family Selection pool alone."

"The service and hospitality was unmatched! Love the vibes here "

"Bed was uncomfortable- doesn’t look like what I saw on the website!"

"Good"