Family friendly Hotels in Ribeira Grande, Azores

"After our experience 3 yrs ago for a family wedding, there were a few disappointing issues that we reported. On our return, i found the valet service exceptional, bell staff pleasant, 1 front desk clerk miserable but others cracked a smile. Check in was quick and easy. Room was very clean and amenities on point. Breakfast was well stocked and service 3/5. Dinner was incredible but hostes was simply miserable and felt as if we were intruding. Lack of menus so only had 1 to share. She approached 5 mins later with what do you want. Asked for a few more mins. Another lady, Angelica approached, smiling and set a nice tone. Told us they had specials and thankful as the offered duck rice and a spectacular fish. 2 other waiter/waitress also approached, all pleasant. Food was incredible. Desert, the chocolate cigar, best desert in my 57 yrs anywhere in the world. 4.8 out of 5 due to the hostess. Rooftop bar is beautiful yet still lacks a lot of proper service. For a 5 star hotel, best a 3 star. How does a Portuguese 5 star hotel not have the Port on their menu? Ripped chairs in rooftop unexpectable after paying $900 a night and again, 5 star hotel. Would add pictures of the food, room, incredible view but won't let me."

"This is simply a fantastic hotel - a real gem. We loved our stay - beautiful surroundings, including private hotel use of the gardens and thermal pool after 4.30pm and excellent food. However, what really made it were the staff - always fantastic service and very friendly. We look forward to returning. Thank you. "