Reservoir Hotels near Newport News

"I am very upset with this hotel. I even check out after 2 hour checked in. Staffs are mean and impolite. "

"We love staying at this hotel. The staff is friendly and welcoming. It's clean, quiet and in the perfect location. "

"Las instalaciones estaban muy bonitas, mejor que mi visita anterior, ls limpieza es deprimente, refrigerador grasoso, alfombra sucia, olia muy bien cuando entre y eso me gustó pero casi para la hora de salida revise debajo de la cama para asegurarme que no se me quedara nada y encontre una jeringa usada y edo me asusto mucho y debajo del sofa de la sala encontre el juguete de una mascota., me decepcionó que en la imagen se veia una cocina con orno cuando hice la reservacion y no era asi."

"The room was smelling due to the neighboring rooms cooking. Also you are supposed to get assigned parking spots. Our parking spot was occupied on 2 days and we reached out to the front desk who said they would get security to take care of it, but did not move the car on our spot and we had to park on grass and away from our building "

"The kids enjoyed themselves because all they see is fun and the pool. When I checked in and went to the room my bed had a bed bug crawling on it. The maintenance man came because he was coming because the Tv remote didn’t work and seen it and said yes call the front desk. I called and the lady was nasty saying we don’t have anymore rooms so I asked for a refund and she said that my manger is not here so I can’t give you a refund. Then when the maintenance man got in the phone she told him to come get a key for another room. The sink water is hotter than the shower which the hot water in shower only last for 10mins so only one person can get a good shower. The metal piece on the shower knob fell off. It was just a mess for me and I am not use to that when I go on trips. Also the lack of parking. I could not park where we were staying had to park at the main office building and walk down to were we were staying."

"This is a non smoking location however our room smelled of smoke "

"This property is non smoking which we liked and everything was clean and well kept. Unfortunately, the Expedia phone app gave the appearance when I was checking how late we could check in that I hadn’t confirmed the reservation and we clicked confirmed. This resulted in a double booking for the room and the hotel advised we would have to resolve with Expedia. The hotel was a good value for the price and we will stay here again when visiting our daughter."

"Long line/wait at breakfast, hard/old mattresses, hard wood floor in room would benefit from a rug or two. It’s a great hotel just getting a little old."

"Pool was drained Breakfast was terrible Hard beds Thin pillows Very outdated And a constant noise like a fan or something metal . Flea on bed "