Refojos de Basto Hotels

"Clean rooms, friendly staff laundry across the street. Can’t say anything more than good maybe excellent well managed hotel serious employees."

"The room was fine. The balcony was fine. "

"Very good, Nice size room. Tea making facilities in room would have been a bonus"

"An absolutely delightful stay. Every detail, from service to cleanliness to the incredible breakfast, was perfect. The Hotel has a lovely old world, classic charm about it. Every room is large and unique as well as beautifully designed and decorated. The breakfast was very complete, from homemade pastries to customized omelettes. In addition, the hotel is within walking distance of all the local sites. Definitely a cut above other hotels. "

"I was there for a wedding and even though it was for a short time, I love the service the environment the hotel cleanliness of it all "

"The room was spotless and the staff was lovely. Thanks "

"Beautiful property, clean rooms, excellent wine and restaurant. "

"Enjoyed the location and relaxed friendly staff"

"Unfortunately, when we arrived at the property, we got the information that it was overbooked and that they did not have a room available for us, I made the reservation 30 min. before arrival. The receptionist's approach to the issue was not very nice, no apology and that I should have checked my messages, so it was my fault that I went to the hotel to check-in (?!). He reallocated us to a sister property with a lower star rating (Hotel do Paço by Vima Hotels) nearby which by the way was not nice and not even close to what we originally booked. They were not very keen in helping with the invoicing procedure, I wanted to get the difference in rate refunded and while I had to contact Expedia (who were very helpful) our presence was just ignored in the reception without even a glass of water. The receptionist from the sister hotel wouldn't wait for us, she was very rude over the phone with her colleague and left leaving the key in a locker. Having to deal with this after a full day tiring trip was not really what we expected. Of course, overbookings can happen in every hotel, that is not the point, the point was the customer service this property provided and the friendliness which just did not exist."