Randall's Island hotel rooms a the Highgate Independent

"Located in Times Square near everything. Park garage 1/2 block away. Room was very nice"

"Clean room, very friendly staff, and doorman went above and beyond. Some of the front desk staff were very friendly, the concierge was non-existent. Very disappointed in room amenities, and lack of room service."

"Everything was perfect staff as always is very accommodating and responsive to any requests. This is my go to place in New York."

"Upon check in they couldn’t find our reservation. There are little amenities. Expedia advertised free breakfast, but there is no breakfast. Hot water is hit or miss. Had to call maintenance to our room twice. Also, very loud!! You can hear every conversation in the halls and rooms around you."

"The hotel needs some work. Lobby looks nice but as soon as you get near elevators you see it’s not very clean and walls are very beat up. Elevators hold maybe 3-4 people and it takes forever to get to your floor. The rooms are dingy and dusty. The A/C sucks and it’s either freezing or hot. No in between. Very loud at night with construction happening all night long. Horrible water pressure in showers. As we were leaving for the airport a worker in the lobby tried to convince us to take a “discounted taxi” through the hotel and took us out to an unmarked SUV and said it would be $75. We said no and took a taxi instead for $60. "

"Parking front of the hotel, very good location but the cleaning could be better"

"The staff were very friendly. Even allowed us to check in early when our concert was unexpectedly moved up. Super convenient location too."

"Staff very helpful, room spotless good bar, beautiful location, overlooking Times Square."

"Loved everything. Always a great stay."