Rakino Island Hotels

"The room we were given was spacious, super comfortable and had an amazing view of the city. The staff was very warm and welcoming which we appreciated after our long journey. The ongoing care and attention to detail in servicing the room each day was also appreciated- we aren’t used to that kind of service anymore in the states. Couldn’t have asked for more! "

"Nice room feels like home."

"The Concierge services are amazing and Gustavo is just exceptional! The staff is lovely. The improvement would be for international travelers to get early check in at 8 am after a 15 hr plus flight and have late check out for 5 pm to early the last day before going to the airport at 6 pm for a night flight back to another continent. we would wish all hotels to adopt theses standards of services-like the ole’days of traveling. Hilton Auckland was so much better than Doubletree -Christchurch! "

"The shampoo,conditioner,body wash is for 1 people only . We are 5 in the room ."

"Friendly and helpful staff, swimming pool and fitness centre were great. Very much enjoyed the breakfast, but thought a surcharge on a public holiday was not great for a busy international hotel chain"

"Staff are professional, friendly and helpful. Hotel room was clean and breakfast buffet had a lot of options to suit GF requirements. "

"The staff is very friendly. The room was very clean. We did the breakfast buffet and it was really delicious and had a lot of options to choose from. We arrived very early in the morning and the staff brought our suitcases to a secure room till our room was ready. The room was available earlier than announced. We also had dinner in the hotwl restaurant and it was very good."

"Another fabulous stay - friendly helpful staff, lovely room and amenities. Appreciated the complementary treats"

"Room was very good - well equipped There was no information about how to separate waste for recycling The air con cannot be adjusted (only done centrally) and the fan over the cooker was constantly on. Neither good for saving energy. Also the windows don’t open."