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Four Points by Sheraton Auckland

4.5 star property
Luxury hotel with a 24-hour fitness center and a 24-hour business center

Choose dates to view prices

Four Points by Sheraton Auckland welcomes visitors with a coffee shop and garden retreat. The Queen's Head Bar & Eatery offers international dishes, and in-room WiFi keeps everyone connected. Guests love the attentive staff, central location, and 24-hour gym.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Housekeeping
  • Gym
The current price is P5,769
P6,634 total
includes taxes & fees
Dec 4 - Dec 5

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(52 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds

1 bedroom, premium bedding, minibar, in-room safe

Room, 2 Twin Beds

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(7 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Corner

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, Non Smoking, Corner

9.4 out of 10
Exceptional
(16 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
TV
Blackout drapes/curtains
Sofa bed - single
Premium bedding
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

1 bedroom, premium bedding, minibar, in-room safe

Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(10 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
  • 36 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Tower

View from room

Room, 1 King Bed, Non Smoking, Tower

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, City View (Balcony)

1 bedroom, premium bedding, minibar, in-room safe

Studio, 1 King Bed, Non Smoking, City View (Balcony)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchenette
Mini-fridge
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchenette
Mini-fridge
Dishwasher
  • 50 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Tower (View)

Living area

Suite, 2 Bedrooms, Tower (View)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchenette
Mini-fridge
  • 90 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Tower

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, Non Smoking, Tower

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
TV
Premium bedding
Blackout drapes/curtains
Sofa bed
  • 23 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
396 Queen Street, Auckland, Auckland, 1010

What's nearby

  • Queen Street Shopping District - 1 min walk - 0.0 km
  • Auckland Town Hall - 2 min walk - 0.2 km
  • University of Auckland - 3 min walk - 0.3 km
  • Sky Tower - 8 min walk - 0.7 km
  • SkyCity Casino - 8 min walk - 0.7 km

Getting around

  • Gaunt Street Tram Stop - 4 min drive
  • Auckland Britomart Station - 15 min walk
  • Auckland Intl. Airport (AKL) - 26 min drive

Restaurants

  • ‪Q Theatre - ‬1 min walk
  • ‪Hà Nội Eatery - ‬2 min walk
  • ‪Nando’s - ‬2 min walk
  • ‪Tanuki Sushi & Sake Bar - ‬1 min walk
  • ‪Kangnam Station - ‬2 min walk

About this property

Four Points by Sheraton Auckland

Luxury hotel near University of Auckland
Located close to Sky Tower and Auckland Domain, Four Points by Sheraton Auckland provides a coffee shop/cafe, a garden, and dry cleaning/laundry services. The on-site local and international cuisine restaurant, Queen's Head Bar & Eatery, offers breakfast, lunch, dinner, light fare, and kids' meals. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a 24-hour gym.
You'll also find perks like:
  • Buffet breakfast (surcharge), valet parking (surcharge), and an electric car charging station
  • Express check-out, a ballroom, and a water dispenser
  • Smoke-free premises, an elevator, and concierge services
  • Guest reviews give top marks for the helpful staff and location
Room features
All 255 rooms include comforts such as 24-hour room service and premium bedding, as well as perks like laptop-friendly workspaces and air conditioning. Guest reviews highly rate the clean rooms at the property.
Other amenities include:
  • Recycling and LED light bulbs
  • Free toiletries and hair dryers
  • 43-inch TVs with streaming services and premium channels
  • Wardrobes/closets, mini fridges, and free infant beds

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered valet parking on site (NZD 60 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: NZD 39 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Queen's Head Bar & Eatery
  • The Churchill

Things to do

  • 24-hour gym

Family friendly

  • In-room crib
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 2,045 square feet of conference space
  • 24-hour business center
  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Front entrance ramp
  • Low-height view port in door
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 20 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch TV with premium digital channels
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2.75 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for NZD 60.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 39 per person
  • Covered valet parking fee: NZD 60 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 60.0 per night
  • Credit card charges are subject to a surcharge of 2.75 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property
Parking height restrictions apply

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Four Points Sheraton Auckland Hotel
Four Points Sheraton Auckland
Four Points By Sheraton Auckland New Zealand
Four Points by Sheraton Auckland Hotel
Four Points by Sheraton Auckland Auckland
Four Points by Sheraton Auckland Hotel Auckland

Frequently asked questions

Is Four Points by Sheraton Auckland pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Four Points by Sheraton Auckland?

As of Nov 14, 2025, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Auckland on Dec 4, 2025 start from P 5,768.81, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Valet parking is available for NZD 60 per night.

What time is check-in at Four Points by Sheraton Auckland?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Four Points by Sheraton Auckland?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Four Points by Sheraton Auckland located?

Located in Auckland Central Business District, this luxury hotel is within a 10-minute walk of University of Auckland and Sky Tower. Auckland Domain and Spark Arena are also within 1 mi (2 km). Gaunt Street Tram Stop is 21 minutes by foot and Halsey Street Tram Stop is 23 minutes.

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Reviews

Four Points by Sheraton Auckland Reviews

9.0

Wonderful

9.4

Cleanliness

8.8

Location

9.2

Staff & service

8.8

Eco-friendliness

9.2

Property conditions & facilities
Rating 10 - Excellent. 463 out of 774 reviews
Rating 8 - Good. 219 out of 774 reviews
Rating 6 - Okay. 59 out of 774 reviews
Rating 4 - Poor. 21 out of 774 reviews
Rating 2 - Terrible. 12 out of 774 reviews

Reviews

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always an enjoyable stay
Stayed 1 night in Aug 2025

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, central. Only small complaint is I couldn’t access room service menu due to issues with the app. I would stay here again
Stayed 2 nights in Oct 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great for visiting the Art Gallery, Museum, access to motorways . Staff were great and the parking at the hotel made life simple
Stayed 2 nights in Sep 2025

8/10 Good

Lance

Liked: Cleanliness
Clean and tidy staff were polite and helpfull
Stayed 2 nights in Nov 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had a great view of Auckland. Staff were very friendly, attentive and always had a smile.
Stayed 7 nights in Sep 2025

10/10 Excellent

Robyn

Liked: Cleanliness, amenities, property conditions & facilities
Clean modern room. Staff were very friendly and helpful. Only disappointing thing was the buffet breakfast hot food in the bain maries was all cold no matter what time we ate there.
Stayed 4 nights in Oct 2025

10/10 Excellent

Anuya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly, best pizza and kumara fries for room service. Great breakast . Only downside we didnt stay longer
Waffles for brekkie!
Great location
Best åizza and fries for room service
Stayed 1 night in Oct 2025

8/10 Good

Rebecca Jane

Liked: Cleanliness, property conditions & facilities
Room was very quiet and clean. Breakfast buffet was a little disappointing with not alot of options, and luke warm food. The air con in my room wasnt working very well and there were no staff available the first day to fix, after my 3rd call about it i was offered a new room by the manager. Location of the hotel was very central and convenient. The cost of parking onsite was was too expensive if you were staying several nights like us.
Stayed 4 nights in Nov 2025

10/10 Excellent

Buddhika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a comfortable stay. Cleanliness is good. There's a rooftop bar with a good view of the city. Only thing I didn't enjoy was having to pay for parking in addition to the hotel fee.
Stayed 5 nights in Jul 2025

10/10 Excellent

Reeta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe to walk around town.
Stayed 4 nights in Apr 2025

8/10 Good

ILMARS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay,staff were friendly and inviting,room was very nice and tidy.
Stayed 1 night in Nov 2024

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Oct 2023

10/10 Excellent

sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, excellent food and clean environment
Stayed 2 nights in Nov 2024

10/10 Excellent

quenta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was especially helpful and accommodating
Stayed 2 nights in Feb 2025

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel with excellent friendly and helpful staff. Within walking distance of the main attractions and shopping areas. Fabulous breakfast and entertainment on some evenings eg The quiz!
Stayed 3 nights in Jan 2025

10/10 Excellent

Jean-Francois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel
Stayed 4 nights in Apr 2024

10/10 Excellent

Peter

Well located with friendly helpful staff
Stayed 4 nights in Nov 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very easy to get to the main area for shopping and dining. Everyone was very friendly. Would recommend staying there.
Stayed 3 nights in Jan 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay especially if going to events at the Town Hall or Civic. Super convenient and a quality hotel stay. Really enjoy the ability to walk to shopping, food and drinking spots. Churchill roof top bar is really nice too. Very friendly and helpful staff.
Stayed 1 night in Apr 2025

8/10 Good

Roberta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 1 night in Feb 2025

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely check in staff, and beautiful room
Stayed 1 night in May 2024

10/10 Excellent

Rohan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and accommodating staff
Stayed 2 nights in Nov 2024

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Can’t wait to come back

Wonderful service, fabulous restaurant and easy valet parking
Stayed 1 night in Aug 2024

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service
Staff were all great. Problem with TV remote taken care of quickly Nice special treat for women in honor of International Woman's Day.
Stayed 1 night in Mar 2025

10/10 Excellent

Sin Ching

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to a lot restaurant
Stayed 2 nights in May 2024