6/10 Okay
Jessica
Traveled with partner
Apr 22, 2024
Liked: Cleanliness, amenities, property conditions & facilities
An important thing to be aware of this these units are individually owned and centrally managed. That means, if there is an issue with your unit and you need to move rooms, you will have to pay extra if the only rooms available are more expensive. We were the Executive Studio, and it was right by the stairwell and elevator. Every time someone used the stairs, the wall shook and the doors banged. Every time someone used the elevator, the loud humming noise filled the room. When I asked to be moved, I was told I would have to pay extra as only bigger/more expensive rooms were available. I was also told I should’ve called and said I was a light sleeper so they could’ve helped me select a room. Never in my life have I called a hotel specifically asking for a room that is quiet enough to sleep in, nor did I know the room location in the building prior to booking. My husband, who is a very heavy sleeper, had a terrible nights sleep, too. The next day we were able to be moved into a comparable room, and the rest of the stay was uneventful apart from some issues with the Wifi.
The location is good. The rooms were comfortable and a good size. There is free parking which is a bonus as parking in Queenstown is expensive and difficult. I would recommend checking where the room is located in relation to the stairwell and elevator to avoid the issues we had.
Jessica
Stayed 4 nights in Apr 2024
