Search Apart Hotels in Punta Sam

"The property looks nice but for a so-called 5 star resort lacks attention to details. The pools, restaurants and food are great which give a luxurious feel but the remaining amenities are average. We had a 4 night stay and kids activities like Zipline and Rock climbing were unavailable during the entire stay which raises questions about their family friendliness. Our 6 yo soon got bored after couple of days of pools and beach. We had mentioned our kids birthday celebration on our reservation and there was absolutely no acknowledgement when we entered the room which was disappointing. They never replenished in-room snacks during the entire stay. The rooms have a silly see through glass separating the bathroom which causes privacy issues for a family room. The wider good areas of the beach are reserved for elite guests and they sat empty. Rest of the guests were crowded in a narrow strip of the beach. A 5 star all-inclusive family resort needs to provide better service. I'll skip this one the next time. "

"Excellent facilities, swimming pool and friendly staff"

"Great staff, beautiful property!"

"We came here with 2 babies and a 4 year old and grandparents. Everyone had an incredible food! Food was great! Service was excellent! Nothing felt too rushed! Pools and hot tubs were very accessible and I love that it’s not a huge resort so it was very easy to get around with children! "

"Very serine, calming, honey moon type of atmosphere. Wish the property was a little bigger, the food was enjoyable. Wish there was a little more lively hood, fun to the resort but overall felt like a luxury experience "

"Excellent service, room was spacious and comfortable, staff is amazing, food is good (but they could have a daily special which could bring something new to the menu, and also more seasonal). The buffet at Le Bisous restaurant was spectacular. The only downside is as a gay couple, we would have found appropriated to be called Mr and Mr, on the welcome letter (it was Mr and Mrs). It is not as if the hotel did not know as we pre checked in and also I contacted them prior to the trip to be sure there was no issue). It can be nothing for people but it is important to us. We will come back for sure as it was a real nice stay."

"Relaxing, beautiful resort with attentive staff. What wonderful week at Villa Del Palmer. "

"Really enjoyed out stay. Went with a family of 4 (wife and 2 teens daughters). The room was beautiful. Large, spacious and clean. The resort was beautiful as well. Breakfast buffet was very good/excellent. Dinners were great overall. Really great food for an all inclusive. Steakhouse and Chinese were excellent. Sushi was below average and the Mexican restaurant was a bit underwhelming as well. Service was excellent in the restaurants and on the Beach."

"such a beautiful and meticulous property. the service and food was amazing. the property is well kept and a nice little oasis. i loved all the activities they offer. 100% recommend and will be back"