Search Apart Hotels in Punta Sam

"Beautiful room, beautiful view of the ocean beautiful resort"

"My fiancé and I stayed at Atelier and it was absolutely AMAZING! Truly the best all-inclusive food I’ve ever had. The service was also incredible. In particular, we had so much fun with Miguel when we were enjoying drinks and food in the beach area — he was always anticipating whatever we needed before we even asked! He and Andres were so kind and attentive, especially since I was practicing my Spanish. We also had an amazing time at the bars around the hotel. El Cielo was incredible, and Alberto, Danilo, and Karen took such great care of my fiancé and me during our visit up there. They were truly wonderful. This was easily the best food and service I’ve experienced at an all-inclusive resort. I’m so grateful to the staff for making our stay so special and for giving me such a great opportunity to practice Spanish. We can’t wait to come back! 💛"

"Our favorite property in Cancun. A true 5 star adult’s only resort. The service is exceptional, the food is top notch and the property is beautiful and very well maintained "

"I stayed Monday through Friday after extending my trip and upgrading my final night to an Excellence Club suite. The property is beautiful and the amenities are excellent, but communication and service coordination fall short of five star standards. Before arrival, I emailed Seasons Transportation four times with no response and had to use the website chat for 45 minutes to get assistance. Even onsite, I had to repeatedly visit the kiosk to confirm my departure transfer. Check in was smooth, but all reservations and requests must be handled in person. There is no efficient digital concierge system. My first loft suite with private pool was spectacular. Food, drinks, beach, and pool service were excellent. Issues began during my room change. Multiple emails to the front desk went unanswered. I had to return in person to coordinate keys and luggage. My upgraded room had a strong sewage odor, and opening the balcony caused heavy condensation that made the floors dangerously slippery. My luggage was delayed nearly an hour due to internal miscommunication. For checkout, I emailed four times requesting a 2 PM extension and received no response. My key card was deactivated at standard checkout, locking me out. I had to find staff to let me in and rush to pack. No luggage assistance was offered. A supervisor offered a $200 future credit, but it was later retracted when another staff member claimed I was late and that my car had left, despite being within the stated window. I ne"

"The ocean was visible from the room, providing us with the best breeze and sights possible."

"Hotel is nice. I wish they had more entertainment- they do not play music by the pool so it gets a little boring. Food was good. "

"Always stay here but we needed accommodation for another few days due to canceled flights but they would not allow us to stay in one room (2 adults and 3 minors) as we have done in the past. We have been coming over 8 years so we felt very bad that we did not matter. "

"Rooms, amenities, activities were excellent. Really enjoyed water volleyball and sailing. On property restaurants were a mixed fare. A couple of restaurants were not even average. Other than that we had a wonderful stay."

"We booked Garza Blanca Resort through Expedia. On Feb 22, after dining at the resort, both of us suffered severe food poisoning (vomiting and diarrhea) and were confined to our room for most of the trip. I was even unconscious, and my partner had swollen lips. This ruined our anniversary trip. We request your assistance with a refund or travel credit."