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"Terrible mangement. Dont go here"

"Lots of options for break/lunch/dinner. Restaurants were fantastic! Italian/TexMex/Agavei my favs. That is the only highlight, to be honest. Beach is not swimable. Didn't get to visit the breakfast buffets as I prefer my room in the AM, but room service was absolutely horrible.The personal (the one the speaks good english) very impatient, to the point of rude and dismissive. I upgraded to Diamond, and wasn't worth it at all. No additional benefit desipite what i paid for. $$$ Didnt get the "butler service", or any benefits aside from pool access. Room smelled of mold. I really wanted to love this resort, but just was NOT worth the money. Rm 9223 03/31-04/03. "

"Yes "

"Reserve a dinner restaurant as soon as you check in because reservations fill up fast. In our case, everything was already booked 4 days in advance, so we ended up eating dinner at the buffet for the rest of our stay. The line gets pretty long since the buffet area is small. On the bright side, the rooms are clean—but the staff can be a bit hit or miss especially in the buffet area"

"Stained sheets Slow to no service Rude staff (check in, restaurants, concierge) We booked for 5 nights and had to book another resort and left after 2 nights. Shuttle we booked and paid for thru the concierge was Mercedes sprinter and they gave us a regular van"

"Property is maintained cleaned at all times. The staff is friendly and helpful. Having the Privilege upgrade was the best thing we could’ve done as we have great perks. Specially getting a lounge pool chair easily and fast. Only thing we did not enjoy was the breakfast at the Privilege lounge. Our butler Elizabeth was amazing !"

"The resort property is fine. Plenty of pools and such. The problem is the restaurants. If you have a food allergy or sensitivity - do not go to this resort. We left 2 days early because I was constantly getting dishes with gluten in them - and sick much of the next morning. You can't get reservations in the nicer, non-buffet restaurants. I think those all go to the Platinum guests & their members. We checked every day - and several times for just 2 people. Those have menu items that are notes as GF - nut I am not sure if they understand GF, as they had an item noted as GF, and it was made with Couscous - which is 100% wheat... I may have done better at those. but the buffets are so busy - super long lines to get a table, and then the language barrier - so I was just guessing what was safe. "

"Eduardo at Mercure makes the best martinis I've ever had. "

"This resort is wonderful. The staff were exceptional and went above and beyond during our stay. "