Family friendly Hotels in Puerto Cancun, Cancun

"I was staying for 4 days, of which only one day cleaned my room, and that’s why I had to call someone to clean. They had the dirty dishes from two days in my room, used the towels from two days, that was disastrous, at the reception they don’t explain to you that there are different kinds of bracelets and being on the beach with my daughter made me move to another part of the beach because I didn’t have the red bracelet, no chairs to sit on and we were had to stay with all the people who smoke and me with a minor, the only good experience was the Almar restaurant, good attention and good food, and in the other restaurants, the food is not good, often cold and without flavor. "

"Had a wonderful time, only one minor issue with the shower wand not being able to switch from the overhead shower head. I have started at this resort several times over the years and have always been very pleased."

"Todo está muy bien, los bares, el staff, la comida tiene oportunidad de mejorar un poco pero en lo demás la pasamos muy bien."

"Clean room, great food. Lots of maragaritas! "

"Only thing half decent at the hotel was the activities by the pool. Food/Drinks extremely over priced. Absolutely appalled by the service from the check in staff. On our honeymoon was advised all room types were available but with a hefty charge. Would not stay again. We changed rooms twice due to noise and even then we only had a room change after convincing the concierge staff to speak to the front desk for us as they would not help us at all. "

"The room I reserved and paid for wasnt available. We were downgraded without a partial refund or compensation in anyway. The food was awful and I spent 3 days in my room sick from the food. The beach is the best part."

"Super clean"

"This is one of the best resort we come back to every year. We tried a more expensive one not too far from Moon Palace because it had 5 stars all across the board and NEVER again will make that mistake. Everytime we come here they get better. It was a group of 10 to celebrate my 50th birthday and for Mother’s Day weekend and we had a blast plus the shows and food was amazing. I will ALWAYS recommend this resort!!"

"We were in room 2706 sub penthouse beautiful view of the ocean, room was a junior suite ocean view preferred club. Most amazing room and views. "