Family friendly Hotels in Puerto Aventuras, Quintana Roo

"Amazing spa"

" We had a fantastic week at Grand Palladium Kantenah, staying in the Family Selection section. Check-in was smooth—our room was ready within 15 minutes of arrival, and our butlers Karen and Erick were amazing. Family Selection gave us access to a private pool with great food and drinks, The Nest restaurant (excellent breakfast, dinner, and pre-dinner cheeses), and TRS lunch spots with upscale food. While we didn’t try TRS dinner venues to stay with our kids, the lunch options were noticeably better than similar ones in White Sand. We tried the steakhouse, Brazilian, Argentinian, Mexican, and Italian restaurants—all were fantastic. On our last night, we booked the Bravo Dinner & Show, which had elevated cuisine and entertainment, though it comes with an extra charge. Joel at the main pool bar in Kantenah/Colonial was the MVP—he made sure we always got top-shelf drinks and treated us like VIPs. The beach wasn’t the best, but staff kept it clean, and a short walk north led to a much nicer stretch. The resort is huge, but shuttles made it easy to get around. Staff everywhere were kind, attentive, and made us feel truly special. Highly recommend Family Selection for comfort, service, and elevated dining."

"I loved the spa, it made me feel like I was on an island. Food was great and I couldn’t stay away from the buffet and restaurants."

"Stunning views, beautiful landscape and excellent staff"

"Friendly fun environment "

"Clean rooms, food is good, all service is excellent 👌 Love the place"

"Todo exelente"

"Staff was amazing!"

"We had a pleasant experience thanks to Lisandro from guest services. He really made us feel welcomed, Lisandro was very helpful, professional and gracious throughout our stay. We highly recommend Ocean Riviera Paradise as the place to stay in Cancun/ Playa Del Carmen and hope that you’ll be lucky enough to meet Lisandro while visiting. "