Porto Alto Hotels near Benavente

"Ok "

"We did not use any of the extra amenities such as the dining room or breakfast. The breakfast buffet was too pricey at 18€ pp and no à la carte. But we did use room service for a pizza dinner which was reasonably priced! The only complaint I have was the bed size. We asked for at least a queen but got a double, and we were too tired to switch it, so just dealt with it. "

"The evening staff seemed very unprofessional. One of the cleaning crew took our room key after cleaning, we had no ac running which was not a big deal, but when I called the male staff told me I gotta come get the key cause one of his coworker is on break. I asked, if he can drop it off later in his convenient time, he said no, so I went down and found out he wasn’t alone. The next day, cleaning crews did not leave enough towels so I called to ask if they can drop off more towels when they can, the same guy said he cannot and told me I need to come get it. I told him my daughter is in sleep and cannot leave her alone, he said he still cannot do that..so I just ended up not getting the towels. Those are just two examples. Breakfast was also not ready on time half time during our week stay. We waited over 45mins in the breakfast area one day but still it wasn’t fully ready. Overall, I wouldn’t go back to this hotel due to the low quality service i experienced from those evening staff. "

"The room was dirty, the bedding was filthy. We asked the staff to change the bedsheets and even after they did - the bedsheets had stains and hair on them. The cushions were dirty. The hair dryer was broken and didn’t work. There were no real amenities in the bathroom or room. Overall terrible experience and will never come back here again. "

"The room was clean and good. They have us some cookies and chocolates for the room since we were there on Easter weekend "

"Beds were comfortable, breakfast was very good, clean, modern, friendly and informative staff, close to bus station, train station, waterfront gondola, good restaurants. "

"The staff were excellent"

"Breakfast was fine, nothing special. Poor gym. Pool was closed, opens on May (not mentioned in hotel info upon reservation)! Easy access by metro from airport. Lot of good local restaurants near by."

"The location was not great "